F&B Operations Manager

1 month ago


Singapur, Singapore Marina Bay Sands Full time
Job Scope

As a key member of our F&B team, you will be responsible for managing all day-to-day operations within the guidelines and to the highest standards. Your primary focus will be on delivering exceptional levels of internal and external customer service, ensuring timely ordering and replenishments of F&B products and beverages, and pushing teams to constantly review guest feedback and make proactive, guest-centric improvements to operations.

Key Responsibilities
  • Manage all day-to-day operations within guidelines and to the highest standards
  • Promote and deliver excellent levels of internal and external customer service
  • Ensure timely ordering and replenishments of F&B products and beverages
  • Drive initiatives to enhance personalization and recognition opportunities for guests
  • Monitor and address guest feedback proactively, while maintaining guest profiles on a regular basis
  • Lead the team by training and appraising talented team members
  • Exercise administrative control and coordination of operations, including staffing, training, scheduling, ordering, inventory control, meal and beverage pricing, and maintenance
  • Proactively communicate with the front-of-house team and back-of-house team regarding menu changes, availabilities, specials, and guest preferences
Job Requirements

To be successful in this role, you will need to possess a comprehensive set of F&B service and operations skills, with a focus on VIP customer service. A minimum of 3 years' experience in a renowned restaurant group, integrated resort, or luxury hotel chain is required, with familiarity with Southeast Asian cuisine and/or experience in high-volume settings preferred.

You will need to be a team-oriented approach to management, with a mindset of open communications, and be capable of building and managing relationships with multiple departments and key customers. A well-groomed, professional appearance is also essential.



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