Maitre'd - Front of House Professional
2 weeks ago
At GAIA CHINESE CULINARY PTE. LTD., we are seeking an experienced Maitre'd to join our team. In this role, you will be responsible for creating a welcoming atmosphere for our guests, ensuring smooth seating arrangements, and providing exceptional customer service.
Key Responsibilities:
- Develop and maintain a warm and inviting ambiance for our guests, ensuring a seamless dining experience.
- Process payments, handle cash transactions with precision, and utilize our Point of Sale (POS) system efficiently.
- Enhance the overall dining experience by being a friendly and organized presence at the front of the restaurant.
- Take reservations via phone or email and promptly respond to guest inquiries.
- Proactively recommend and provide information on our menu and products to enhance the guest experience.
- Maintain accurate guest profiles and history, noting special occasions and requests.
- Escort guests to their table and provide recommendations proactively.
- Upsell special promotions and events to guests.
- Ensure adherence to sanitation and safety regulations.
Requirements:
- At least 1 year of relevant experience in a similar capacity.
- A well-groomed, clean, and professional appearance.
- Strong customer service skills with a passion for creating memorable experiences.
- Comfortable with flexible work hours, including shifts, split shifts, weekends, and public holidays.
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