Maitre'd - Front of House Professional

2 weeks ago


Singapore GAIA CHINESE CULINARY PTE. LTD. Full time
Job Role: Maitre'd

At GAIA CHINESE CULINARY PTE. LTD., we are seeking an experienced Maitre'd to join our team. In this role, you will be responsible for creating a welcoming atmosphere for our guests, ensuring smooth seating arrangements, and providing exceptional customer service.

Key Responsibilities:

  1. Develop and maintain a warm and inviting ambiance for our guests, ensuring a seamless dining experience.
  2. Process payments, handle cash transactions with precision, and utilize our Point of Sale (POS) system efficiently.
  3. Enhance the overall dining experience by being a friendly and organized presence at the front of the restaurant.
  4. Take reservations via phone or email and promptly respond to guest inquiries.
  5. Proactively recommend and provide information on our menu and products to enhance the guest experience.
  6. Maintain accurate guest profiles and history, noting special occasions and requests.
  7. Escort guests to their table and provide recommendations proactively.
  8. Upsell special promotions and events to guests.
  9. Ensure adherence to sanitation and safety regulations.

Requirements:

  • At least 1 year of relevant experience in a similar capacity.
  • A well-groomed, clean, and professional appearance.
  • Strong customer service skills with a passion for creating memorable experiences.
  • Comfortable with flexible work hours, including shifts, split shifts, weekends, and public holidays.

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