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Platform Support Specialist

2 weeks ago

Singapore Wise Full time
About Wise

We're a global technology company that's changing the way people and businesses move and manage money around the world.

We're committed to making international money transfers faster, cheaper and more transparent. Our platform helps individuals and businesses save time and money when sending money abroad.

Job Description

This role requires a detail-oriented individual who can provide exceptional customer support to our enterprise clients.

You will be responsible for resolving complex platform-related issues, working closely with internal teams to identify and implement process improvements.

Your primary focus will be on delivering high-quality support that meets the needs of our enterprise clients.

Key Skills and Qualifications
  • Proven experience in customer support, ideally within a tech-driven or enterprise-level environment.
  • Exceptional attention to detail and accountability in managing customer queries and issues.
  • Analytical mindset with the ability to break down complex problems and find creative solutions.
  • Excellent communication and collaboration skills, with the ability to work well in a team environment.