Wise Platform Enterprise Specialist

2 days ago


Singapore WISE ASIA-PACIFIC PTE. LTD. Full time
Roles & Responsibilities

Wise is a global technology company, building the best way to move and manage the world's money.
Min fees. Max ease. Full speed.

Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money.

As part of our team, you will be helping us create an entirely new network for the world's money.
For everyone, everywhere.

More about our mission and what we offer.

Job Description

Compensation: 4650 SGD monthly + RSUs

About the Role:
We are seeking a proactive and detail-oriented individual to join our team as a Wise Platform Enterprise Support Specialist. In this role, you will be at the forefront of providing exceptional customer support to our enterprise clients, ensuring smooth and effective use of the Wise Platform. You will need to be highly analytical, collaborative, and solution-driven while working in a fast-paced environment.

Key Responsibilities:

  • Provide high-quality customer support to enterprise clients, ensuring their inquiries and issues are addressed in a timely and professional manner.
  • Troubleshoot and resolve complex platform-related issues, using a combination of analytical thinking and creative problem-solving.
  • Collaborate with cross-functional teams to provide consistent, tailored support and solutions to our enterprise clients.
  • Maintain detailed and accurate records of customer interactions, issues, and resolutions.
  • Proactively identify opportunities for process improvements and help implement solutions.
  • Stay up-to-date with new features, updates, and best practices for the Wise Platform.
  • Demonstrate flexibility in supporting a variety of customer needs and evolving project requirements.
  • Ensure that all customer inquiries are resolved with high attention to detail, accountability, and ownership.
  • Data analysis to provide insights to internal teams and partners to solve critical problems.

Qualifications

Must-Have Qualifications:

  • Experience in working with Microsoft Office tools.
  • Proven experience in customer support, ideally within a tech-driven or enterprise-level environment.
  • Exceptional attention to detail and accountability in managing customer queries and issues.
  • Strong time management skills and the ability to prioritize tasks effectively.
  • Analytical mindset with the ability to break down complex problems and find creative, outside-of-the-box solutions.
  • Excellent communication and collaboration skills, with the ability to work well in a team environment.
  • A proactive and flexible approach to work, with the ability to adapt to new challenges and customer requirements.
  • Strong problem-solving capabilities and the ability to think critically in high-pressure situations.

Why Join Us?
At Wise, we value the people who help our customers succeed. You'll be part of an innovative team that encourages growth, fosters collaboration, and empowers you to think outside the box. If you are looking for an exciting opportunity to contribute to a fast-growing global company while developing your career, we want to hear from you

Additional Information

For everyone, everywhere. We're people building money without borders — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive.

We're proud to have a truly international team, and we celebrate our differences.
Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers.

If you want to find out more about what it's like to work at Wise visit Wise.Jobs.

Keep up to date with life at Wise by following us on LinkedIn and Instagram.

Tell employers what skills you have

CRM
Microsoft Office
Data Analysis
Collaboration
Customer Support
Attention to Detail
Accountability
Banking
Customer Service
LinkedIn
Ability to Prioritize

  • Singapore Wise Full time

    Company Description Wise is a global technology company, building the best way to move and manage the world’s money.Min fees. Max ease. Full speed. Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money. As part...


  • Singapore Wise Holdings Full time

    Wise is a global technology company, building the best way to move and manage the world’s money. Min fees. Max ease. Full speed. Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money. As part of our team, you...


  • Singapore WISE ASIA-PACIFIC PTE. LTD. Full time

    Roles & ResponsibilitiesWise is a global technology company, building the best way to move and manage the world’s money.Min fees. Max ease. Full speed.Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money.As...


  • Singapore WISE ASIA-PACIFIC PTE. LTD. Full time

    Roles & ResponsibilitiesWise is a global technology company, building the best way to move and manage the world’s money.Min fees. Max ease. Full speed.Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money.As...


  • Singapore Wise Full time

    Company Description Wise was launched in 2011with the vision of making international money transfers cheap, fair, and simple. Today, our multi-currency account helps more than 16 million people and businesses manage their money across the world. Over the past decade, Wise has built a global payments infrastructure that has revolutionised how money moves...


  • Singapore Wise Full time

    Company Description Wise is a global technology company, building the best way to move and manage the world’s money.Min fees. Max ease. Full speed. Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money. As part...


  • Singapore Wise Full time

    About Our CompanyWise is a global technology company that's revolutionizing the way people and businesses move and manage their money. We're on a mission to make international payments, sending and receiving money, and managing finances easier and more cost-effective.Our company culture is built around innovation, teamwork, and customer satisfaction. We're...


  • Singapore Wise Full time

    Company OverviewWe are a global technology company, dedicated to making the world's money move more freely and easily.We believe that people and businesses should be able to send, receive, and manage their money without borders, judgment, or prejudice.Our MissionWe're on a mission to make our customers' lives easier and save them money. Whether it's sending...


  • Singapore Wise Holdings Full time

    Job DescriptionWe are seeking a proactive and detail-oriented individual to join our team as an Enterprise Support Specialist. In this role, you will be at the forefront of providing exceptional customer support to our enterprise clients, ensuring smooth and effective use of the Wise Platform.

  • APAC Field Marketing

    3 weeks ago


    Singapore WISE ASIA-PACIFIC PTE. LTD. Full time

    Roles & ResponsibilitiesWise is a global technology company, building the best way to move and manage the world’s money.Min fees. Max ease. Full speed.Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money.As...

  • APAC Field Marketing

    3 weeks ago


    Singapore WISE ASIA-PACIFIC PTE. LTD. Full time

    Roles & ResponsibilitiesWise is a global technology company, building the best way to move and manage the world’s money.Min fees. Max ease. Full speed.Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money.As...


  • Singapore Wise Holdings Full time

    About the Position:We are seeking a highly skilled Enterprise Solutions Expert to join our team. As a key member of our platform support team, you will provide high-quality customer support to enterprise clients, ensuring their inquiries and issues are addressed in a timely and professional manner.


  • Singapore Wise Full time

    The ideal candidate will be an experienced Financial Crime Compliance Specialist with expertise in regulatory and financial crime compliance. You will have a proven track record of managing risk and compliance products in a FinTech, financial institution, or regulatory advisory setting.Your Key ResponsibilitiesRegulatory risk and remediation: Identify and...


  • Singapore Wise Full time

    About Our TeamAt Wise, we're a diverse and inclusive team of professionals who are passionate about making a difference in the lives of our customers. We're committed to empowering our customers to achieve their financial goals, and we're driven by a desire to innovate and improve our products and services.We're seeking an exceptional individual to join our...


  • Singapore Wise Full time

    About this role:This is a fantastic opportunity for a seasoned marketer to take ownership of the regional marketing strategy for Wise Platform in APAC. If you have experience working in financial services, payments, banking or B2B solutions targeting banks and enterprise partners, this could be the perfect fit for you.You will be responsible for developing...


  • Singapore Wise Full time

    Job DescriptionAs a Wise Platform Enterprise Support Specialist, you will play a critical role in delivering exceptional customer support to our enterprise clients. This includes addressing customer inquiries, troubleshooting complex platform-related issues, and collaborating with cross-functional teams to provide tailored support and...


  • Singapore Wise Full time

    Job DescriptionWe're looking for a Product Compliance & Risk Manager to support our Wise Platform team in APAC. The ideal candidate will have expertise in regulatory compliance and financial crime prevention, with previous experience in a Fin Tech, financial institution, or regulatory advisory function.Key Responsibilities:Developing and maintaining an...


  • Singapore Wise Full time

    Company Description Wise is a global technology company, building the best way to move and manage the world’s money. Min fees. Max ease. Full speed. Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money. As...


  • Singapore Wise Full time

    About UsWise is a pioneering technology company dedicated to creating innovative solutions for global money management. Our mission is to empower individuals and businesses to move and manage their finances seamlessly, without borders.At Wise, we believe in the importance of accessibility, ease of use, and transparency in financial services. We strive to...


  • Singapore Wise Full time

    We are seeking a highly motivated and experienced Field Marketer to join our team in Singapore. As the first Wise Platform marketing team member within the region, you will play a key role in establishing a regional B2B marketing function in APAC.Your mission will be to own and deliver Wise Platform's regional marketing strategy to attract, engage and...