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International Payment Solutions Specialist

1 week ago

Singapore Wise Full time
About Our Team
At Wise, we're a diverse and inclusive team of professionals who are passionate about making a difference in the lives of our customers. We're committed to empowering our customers to achieve their financial goals, and we're driven by a desire to innovate and improve our products and services.

We're seeking an exceptional individual to join our team as a Wise Platform Enterprise Support Specialist. In this role, you will be responsible for providing top-notch customer support to our enterprise clients, ensuring that their inquiries and issues are addressed promptly and professionally.

Your Key Responsibilities
  • Provide high-quality customer support to enterprise clients, responding to their inquiries and resolving their issues in a timely and effective manner.
  • Troubleshoot complex platform-related issues, using analytical thinking and creative problem-solving skills to find solutions.
  • Collaborate with cross-functional teams to deliver tailored support and solutions to our enterprise clients.
  • Maintain detailed records of customer interactions, issues, and resolutions.