Global Money Movement Expert
2 days ago
As a Wise Platform Enterprise Support Specialist, you will play a critical role in delivering exceptional customer support to our enterprise clients. This includes addressing customer inquiries, troubleshooting complex platform-related issues, and collaborating with cross-functional teams to provide tailored support and solutions.
Responsibilities:
- Deliver high-quality customer support, ensuring timely and professional resolution of customer inquiries and issues.
- Analyze complex problems and develop creative solutions to resolve platform-related issues.
- Work collaboratively with internal teams to provide consistent support and solutions to our enterprise clients.
- Develop and maintain accurate records of customer interactions, issues, and resolutions.
- Identify opportunities for process improvements and contribute to the implementation of solutions.
- Stay up-to-date with platform features, updates, and best practices.
- Be flexible and adaptable in supporting diverse customer needs and project requirements.
- Take ownership of resolving customer inquiries with attention to detail and accountability.
- Analyze data to provide insights to internal teams and partners to solve critical problems.
About the Role
This is a fantastic opportunity to join a dynamic team that's changing the way the world thinks about money. As a Wise Platform Enterprise Support Specialist, you will have the chance to work with a talented team of professionals who are passionate about delivering exceptional customer support and solving complex problems.
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