Executive Hotel Leader

4 days ago

Singapore beBeeLeadership Full time $90,000 - $120,000
Leadership & Operational Excellence

The General Manager is responsible for driving the overall strategy and positioning of the property in line with its lifestyle hotel brand DNA.

Main Responsibilities
  • Drive profitability, operational excellence, guest satisfaction, and alignment with the lifestyle positioning of the brand.
  • Lead, motivate, and develop the management team and staff, fostering a culture of creativity, inclusion, and accountability.
  • Represent the hotel to owners, corporate, media, government, and local community stakeholders.
Operational Oversight
  • Ensure smooth, efficient daily operations across all departments: Rooms, F&B, Engineering, Finance, HR, and Admin.
  • Monitor service standards to guarantee consistent delivery of the lifestyle guest experience.
  • Oversee compliance with operating standards, brand audits, and statutory regulations.
Financial Performance
  • Deliver on agreed KPIs: Revenue, GOP, NOI, RevPAR, ADR, Occupancy, and F&B profitability.
  • Prepare and monitor annual budgets, forecasts, and monthly performance reports.
  • Manage cost controls, procurement, and inventory in line with financial goals.
  • Work with corporate finance and owners to ensure timely reporting and transparent fund flows.
Sales, Marketing & PR
  • Partner with corporate and local marketing teams to execute brand-led campaigns and PR initiatives.
  • Drive topline performance through effective revenue management, distribution strategies, and targeted sales efforts.
  • Build strong local partnerships and ensure the hotel remains culturally relevant in the market.
  • Monitor competitor performance and market trends, adjusting strategy accordingly.
F&B Oversight
  • Oversee all F&B concepts (all-day dining, rooftop bar, café, events, etc.) ensuring strong identity, profitability, and alignment with the lifestyle positioning of the brand.
  • Collaborate with the Executive Chef and F&B Director to maintain innovative menus, beverage concepts, and guest experiences.
  • Monitor F&B cost controls, events programming, and entertainment offerings.
Talent Management & Culture
  • Lead HR practices aligned with the hotel's philosophy – diverse, inclusive, and creative.
  • Ensure effective recruitment, onboarding, training, and talent development.
  • Champion employee engagement and retention.
  • Manage staff performance and succession planning.
Guest Experience & Brand Standards
  • Safeguard the hotel's positioning as a stylish, welcoming, and community-minded brand.
  • Ensure guest feedback is monitored (reviews, social media, surveys) and acted upon promptly.
  • Uphold service innovation and distinctive guest touchpoints in every interaction.
Stakeholder Relations
  • Report to the owning company on financial, operational, and strategic matters.
  • Ensure transparent communication with owners on budgets, forecasts, and performance.
  • Safeguard owner's investment by maintaining asset value and long-term profitability.
KPIs / Success Metrics
  • Achievement of budgeted GOP and NOI.
  • Market share growth (RevPAR Index, F&B penetration).
  • Guest satisfaction scores and brand audit results.
  • Staff turnover, training compliance, and engagement scores.
  • Positive owner and corporate feedback.

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