Duty Operations Supervisor

2 weeks ago


Singapore beBeeLeader Full time $60,000 - $90,000
Job Description

The Duty Manager plays a pivotal role in the hotel's Front Office operations, overseeing daily room inventory management to maximize revenue and guest satisfaction.

  • Collaborate with Finance to minimize account receivables.
  • Report Front Office performance to the FOM, analyzing variances and monitoring impact of initiatives and corrective actions.
  • Develop and train the team for maximum host satisfaction, productivity, and guest satisfaction.
  • Anticipate and meet guest needs through observation and effective communication.
  • Address guest problems and complaints promptly to ensure satisfaction.

Key Responsibilities:

  1. Coordinate Front Office operations, including Reception, Concierge, Bellman, Doorman, and Operator, to deliver exceptional guest service.
  2. Implement activities to upgrade and improve service concept and operations.

Additional Duties:

  • Operate the Department in accordance with Hotel policies, ethical codes, standards of good business practice, and local laws and regulations.
  • Maintain compliance with Workplace Health & Safety and Occupational Health & Safety legislation, ensuring the team is aware of their duty of care.
Requirements and Qualifications

We are seeking an individual with the following skills and qualifications:

  • Strong interpersonal skills.
  • Detail-focused and guest-oriented.
  • Excellent leadership and problem-solving skills.
  • Strong verbal and written English command.
About This Role

This position offers a unique opportunity to contribute to the success of our hotel's Front Office team. If you possess excellent leadership and problem-solving skills, strong interpersonal abilities, and a passion for delivering exceptional guest service, we encourage you to apply.


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