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Order Fulfillment Specialist

2 weeks ago

Singapore beBeeCoordination Full time $3,500 - $5,500

Order Management & Fulfillment Coordination

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As a key member of our team, you will be responsible for coordinating and managing orders from start to finish.

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Responsibilities:

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  • Creation and processing of sales orders and delivery orders daily
  • Keying in sales report daily
  • Ensure returned delivery orders are endorsed and scan to finance for billing
  • Generating of packing list for production team
  • Proactive customer communication & support
  • Act as the primary point of contact for customer inquiries, feedback, and complaints, striving for first-contact resolution
  • Proactively communicate order status updates, potential delays, or fulfillment challenges to customers
  • Resolve delivery discrepancies (e.g., shortages, wrong items, basket collection issues) in a timely and customer-centric manner
  • Providing product or service information to both internal and external customers
  • Informing customers promptly for unfulfillment items and offering alternative solutions (e.g., substitute items, rescheduled delivery)
  • Liaise directly with logistics and warehouse teams to resolve missed items or delivery exceptions
  • Coordinate with logistics for specific delivery timing requests to meet customer expectations
  • Communicate unfulfillment issues to the production team and track resolution
  • Inputting of delivery routes for 3PL planning daily
  • Generating of picking list for drivers daily
  • Creation and maintaining of BOM in SAP
  • Keying in of month end inventory counting, and assist with reconciliation
  • Executing SAP transactions (purchase requisitions, goods issue, goods receive, production checklist)
  • Monthly production forecast according to menu or demand
  • Assist with inventory reconciliation and contribute to month-end reporting related to stock levels affecting fulfillment
  • Execute essential SAP transactions on time (e.g., purchase requisitions for fulfillment materials, goods issue, goods receipt) to ensure smooth operations
  • Filling up of master data template for customer creation
  • Creation and extension of materials
  • Updating of