Clinical Service Lead

4 days ago


Singapore National University Hospital Full time

Job Overview:

The Senior Executive/Assistant Manager, Service Operations will play a crucial role in managing assigned clinical services, driving customer satisfaction, and achieving financial and operational targets.

Main Responsibilities:
  1. Operations Leadership
  • Lead the daily operations of assigned service points, ensuring seamless delivery of front counter services, administrative, and operational matters.
  • Foster collaboration between Centre Managers, doctors, and allied health professionals to resolve system and process issues.
Performance Analysis and Improvement
  • Conduct data-driven analysis to inform decision-making and identify areas for process improvement.
  • Develop and maintain reports and dashboards to track KPIs and monitor progress towards goals.
Team Management and Development
  • Lead a team of service associates, promoting a positive and productive work environment.
  • Mentor and develop team members to enhance their skills and knowledge.
Customer Satisfaction and Retention
  • Cultivate strong relationships with clinical, nursing, and allied health professionals to drive service quality improvements.
  • Promote a culture of customer-centricity, ensuring prompt issue resolution and high levels of customer satisfaction.


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