Clinic Executive

3 days ago


Singapore ETERN MEDICAL PUNGGOL PTE. LTD. Full time
Roles & Responsibilities

We are hiring a proactive and responsible Clinic Executive to support efficient clinic operations and maintain high standards of patient care.

Reporting to the General Manager, you will be highly involved in managing all aspects of the day-to-day clinic operations, including rostering, doctor sourcing, and providing data and information. You will also lead and manage people, programmes, and initiatives and support senior management in delivering business objectives and service standards.

Key Responsibilities:

  • Led a team of Clinic Nurses/Assistants to ensure consistency efficiency and operation readiness
  • Manage monthly rosters for Clinic staff and Doctors including sourcing for locums
  • Monitor team schedules to make sure it is sufficiently staffed, responsible for monitoring schedules to ensure sufficient manpower daily for unplanned leave
  • Ensure clinics are smooth-running, and provide excellent service for our patients through leadership by example.
  • Keep abreast of MOH regulation requirements and ensure new policies integrate with clinic practices and workflow.
  • Conducted work group meetings, wrote meeting minutes, and ensured compliance with clinic standards, consistency of protocols, and adherence to standards and service quality.
  • Coordinate with HR Accounts, and other internal departments to optimize processes
  • Assist in implementing MOH's new initiatives and partner programmes
  • Manage employee relationships, conducting on-the-job training, employee performance appraisals, engagement and counselling, coaching and grievance management.
  • Manage patient's record and clinic management system including clean-up for duplicate codes, standardise procedures/services code and pricing
  • Ensure clinics' monthly revenue is healthy and kept within allocated budgets.
  • Perform billing and adjustments in clinic systems and insurance portals
  • Manage patient records and clinic supplies inventory, perform inventory check in compliance with the respective regulations and guidelines
  • Respond to queries and provide timely feedback from the team, addressing and resolving issues where possible, and escalating unresolved matters professionally.

Requirements

· Able to work staggered hours including 1 night shift /1 weekend/PH

  • Diploma in relevant disciplines with a minimum 2 years of clinic operation experience
  • Able to multi-task, work under pressure
  • Strong in directed self-driven work and able to work as a team player.
  • Proven ability to lead a team responsibly, work flexibly and accurately with changing priorities and deliver confidential and high-quality customer-focused service.
    Experience in operations/administration in healthcare sector will be an advantage
  • Advanced knowledge in relevant Government and insurance schemes and subsidies.
  • Familiar with operating Clinic Management System.
  • Possess strong interpersonal, communication and problem-solving skills
Tell employers what skills you have

Negotiation
Coaching
Budgets
Able To Multitask
Appraisals
Interpersonal Skills
Healthcare
Medicine
Counseling
Patient Safety
Subsidies
Thought Leadership
Inventory Management
Compliance
Communication Skills
Team Player
Business Process
Laboratory
Sourcing
Customerfocused Service

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