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Technical Network Support Specialist

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Singapore beBeeNetwork Full time $4,000 - $8,000
Job Title: Technical Network Support Specialist

We are seeking a skilled MIS Engineer to join our team in a dynamic and challenging role.

This position involves providing technical support and maintenance of computer systems, networks, and applications. The selected candidate will be responsible for addressing user tickets regarding hardware, software, and networking issues.

  • Address user tickets regarding hardware, software, and networking issues
  • Walk customers through installing applications and computer peripherals
  • Ask targeted questions to diagnose problems
  • Guide users with simple, step-by-step instructions
  • Conduct remote troubleshooting
  • Test alternative pathways until you resolve an issue
  • Customize desktop applications to meet user needs
  • Record technical issues and solutions in logs
  • Direct unresolved issues to the next level of support personnel
  • Follow up with staff to ensure their systems are functional
  • Report customer feedback and potential product requests
  • Help create technical documentation and manuals
  • Administration of company email and active directory
  • Provision of new/old laptop/desktop to staff

Requirements:

  • Bachelor's degree in Computer Science or relevant field
  • Proven work experience as a Desktop Support Engineer, Technical Support Engineer, or similar role
  • Hands-on experience with Windows/Linux/Mac OS environments
  • Working knowledge of office automation products and computer peripherals, like printers and scanners
  • Knowledge of network security practices and anti-virus programs
  • Ability to perform remote troubleshooting and provide clear instructions
  • Excellent problem-solving and multitasking skills
  • Customer-oriented attitude