Operations and Informatics Specialist

3 days ago

Singapore beBeeInformatics Full time $90,000 - $121,000
Job Title: Operations and Informatics Systems Specialist

We are seeking an experienced and skilled Operations and Informatics Systems Specialist to join our team.

About the Role

The successful candidate will be responsible for providing operational support and informatics systems support for allied health departments. This includes ensuring smooth daily operations, monitoring, maintenance, and updates of relevant IT systems used by various allied health departments.

You will work closely with respective allied health leads to conduct system troubleshooting, build fixes, upgrades, system verification, and implementations. Additionally, you will assist in coordinating allied health informatics systems for hospital future campus (IGH) and continuous maintenance thereafter.

This is a hybrid role that offers exposure to operational work such as procurement, policy, and workflow reviews, as well as audit works. You will have the opportunity to transfer skills and knowledge to full admin & operational support for allied health division.

Key Responsibilities
  • Plan, implement, and upgrade schedules, allocate resources, ensure timely execution of all tasks under authority, and coordinate with system vendors and department end users.
  • Responsible for annual IT workplan submissions in consultation with department leads and ops personnel. Coordinate acquisition and implementation.
  • Manage IT-related planning and execution for allied health departments in future campus (IGH).
  • Credential Trainer for EPIC modules and provide training for new users to the department.
  • Assess and handle EPIC change requests from users. Handle build changes to fulfill user requirement or resolution of root cause.
  • Oversee and manage integrations between various internal systems and external client systems, compliance to security requirements, ensuring seamless data flow and functionality.
  • Contribute to the strategic evolution of departments' systems and applications on cloud storages, leveraging Synapxe/private solutions to optimize service provision and achieve long term cost-effectiveness.
  • Upgrade existing IT systems to meet new requirements. Work closely with key staff in supported departments, automate workflow by using IT solutions whenever possible.
Secondary Responsibilities
  • Recommend and/or provide AI-solutions to smoothen BAU operations and for future campus.
  • Support and manage the tracking of KPIs for cluster/institution initiatives.
  • To be involved in informatics-related projects to improve operations for assigned allied health areas.
  • Involved in cross-institutional efforts to carry out cluster harmonisation works on systems changes.
  • Perform other assignments as delegated by reporting officer.
Requirements

Degree in Computer Science/IT or healthcare-related studies with 5 years of experience or relevant qualifications in healthcare informatics systems.

Prior experience with EPIC systems will be highly advantageous. Solid knowledge of cloud computing concepts, DICOM, HL7 standards, LAN/WAN & internet connectivity. Knowledge of budgeting and procurement processes. Good understanding of information security policies, network security, and firewall administration.

Effective and demonstrable analytical, problem-solving, and organisational skills with a high level of attention to details. Ability to prioritise and simultaneously work on multiple tasks and projects within tight timelines. Self-motivated, able to learn quickly, and be flexible. Work independently with minimal supervision.

Benefits include opportunities for career growth and professional development. If this role sounds interesting to you, please indicate your interest by responding to this job posting.

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