Technical Customer Service Representative with IT Background
6 days ago
JONDAVIDSON PTE. LTD. is seeking a skilled Technical Customer Service Representative to join our team. In this role, you will be responsible for delivering exceptional customer service while utilizing your technical knowledge to resolve complex issues.
About the Role
This is a challenging and rewarding opportunity for a motivated individual who is passionate about technology and customer satisfaction. The successful candidate will possess excellent communication skills, a strong problem-solving ability, and a willingness to learn and adapt to new situations.
Key Responsibilities
- Provide top-notch customer service to clients via phone, email, or chat
- Troubleshoot and resolve technical issues in a timely and professional manner
- Collaborate with internal teams to resolve complex problems
- Stay up-to-date with industry trends and developments to provide expert advice
Requirements
- Minimally Nitec qualifications in IT-related disciplines
- At least one year of customer service experience in a technical or non-technical call center environment
- Strong customer service skills, good problem-solving skills, and the ability to work well in a team environment
- Ability to manage multiple tasks simultaneously, work under pressure, and have a flexible schedule to accommodate varying shifts
- Basic computer skills and proficiency in typing are also important
What We Offer
- Competitive salary: SGD 45,000 - SGD 55,000 per annum
- Opportunities for career growth and professional development
- Collaborative and dynamic work environment
- Recognition and rewards for outstanding performance
How to Succeed
To excel in this role, you should have excellent communication skills, a strong technical foundation, and the ability to work independently and as part of a team. If you are passionate about technology and customer satisfaction, we encourage you to apply.
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