Technical Support Representative
5 days ago
Suntec is a prime location for the right candidate, and as a Technical Support Representative - Customer Service Expert at Helius Technologies PTE. LTD., you will be instrumental in delivering exceptional customer experiences through our public-facing hotline.
About the Role
As a key member of our support team, you will provide first call resolution to users who contact us regarding various issues. Your expertise in handling inbound and outbound calls, emails, and chatbot interactions will ensure seamless communication with our clients. You will work closely with other support teams and product teams to resolve requests and issues efficiently. Additionally, you will perform outbound calls to follow up on callbacks, handle assigned emails, and participate in stress-testing scenarios by answering calls from members of the public.
Required Skills and Qualifications
To excel in this role, you should possess excellent customer service skills, experience with CRM software, and proficiency in Microsoft Office, particularly Excel. Strong listening skills, telephone manner, and target-driven approach are essential. A background in banking or customer service is advantageous, and the ability to maintain high levels of customer satisfaction and handle conflicts effectively is critical. Experience in a call center environment is highly desirable.
Benefits
We offer a competitive estimated salary of SGD 40,000 per annum, reflecting your value as a skilled Technical Support Representative. This includes a comprehensive compensation package that rewards your dedication to delivering top-notch customer service.
What We Offer
In this role, you will have the opportunity to develop your technical and soft skills, working in a dynamic team environment. Our company culture prioritizes collaboration, innovation, and employee growth, ensuring that you feel valued and supported in your professional journey. By joining our team, you will contribute to the success of Helius Technologies PTE. LTD. and build a fulfilling career in customer service.
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