Technical Support Representative
3 days ago
We are seeking a skilled Technical Support Representative to provide exceptional customer service and technical expertise. The ideal candidate will possess excellent communication skills, a strong understanding of product knowledge, and the ability to work independently with minimal supervision.
About the Role
The Technical Support Representative will be responsible for handling incoming and outgoing calls, providing technical support via phone and email, and delivering outstanding customer service. This includes addressing customer needs and concerns professionally, sharing product knowledge, and collaborating with operations for invoicing and finance downpayment transactions.
Key Responsibilities:
- Handle incoming and outgoing calls with customers.
- Provide technical support via phone and email, ensuring prompt responses and resolutions.
- Deliver outstanding customer service by addressing customer needs and concerns professionally.
- Collaborate with operations for invoicing and finance downpayment transactions.
- Share product knowledge, brand policies, and processes to provide accurate and relevant information to customers.
Requirements:
- A responsible individual with a positive mindset.
- Eager to learn and capable of working independently with minimal supervision.
- Patient and attentive to customer needs, ensuring a thorough understanding and appropriate support.
- Minimum O-Level qualification with proficiency in MS Office.
- Strong command of the English language.
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