Customer Service Representative

4 days ago


Singapore AVANTA GLOBAL PTE. LTD. Full time
Job Title: Customer Service Representative

A challenging opportunity has arisen for a highly motivated and results-driven individual to join our team as a Customer Service Representative in Singapore.

About Avanta Global:

As one of Singapore's most successful service providers in the area of Safety and Health, Environment and Quality, we have grown from humble beginnings to provide solutions to customers in over 14 countries around the world. Our success lies in our determination to provide trustworthy service while keeping up with the latest standards of the field.

We offer a competitive salary package with performance-based incentives, opportunities for career advancement and professional development within the TÜV NORD Group, and a dynamic and collaborative work environment with a focus on innovation and continuous improvement.

Key Responsibilities:

• Respond to customer requests and inquiries via phone, email and other sources.

• Assist corporate clients to register participants to various courses.

• Provide information on the courses, fee, schedule etc.

• Send mass mailers, course schedule and promotions to the clients.

• Handle and resolve feedback, complaints or conflicts.

• Provide monthly reports for management review.

• Highly self-motivated to achieve KPIs and targets.

Required Skills and Qualifications:

We are looking for an individual with exceptional communication and interpersonal skills, with the ability to build rapport and communicate effectively. Results-oriented mindset with a focus on delivering exceptional customer service and driving business growth is essential. Additionally, experience in Microsoft Office, Excel, and data entry is required.

Benefits:

We offer a competitive salary package with an estimated annual salary range of SGD 60,000 - SGD 80,000, depending on experience. Opportunities for career advancement and professional development within the TÜV NORD Group are also available. We welcome applications from individuals of all backgrounds and thank all applicants for their interest in joining our team.



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