Client Solutions Specialist

3 weeks ago


Singapur, Singapore Preqin Full time
About the Role

We are seeking a highly skilled Client Solutions Specialist to join our Client Services team in Singapore. As a key member of our global team, you will be responsible for providing exceptional support to our clients, ensuring their queries are resolved efficiently and effectively.

Key Responsibilities
  • Respond to client requests, often involving internal collaboration with research, sales, product, and engineering teams
  • Provide real-time support via Intercom, using screenshots or walking clients through resolutions via chat or phone
  • Understand client use cases for the Preqin platform and provide guidance on obtaining relevant data/information
  • Train and develop client knowledge of the Preqin platform via Zoom
  • Proactively contact clients to ensure usage and understanding of the platform
  • Qualify leads and pass them to the sales team
  • Support and promote sales and marketing initiatives
Requirements
  • Excellent communication and analytical skills, with the ability to explain complex issues clearly
  • Technically inquisitive and organized, with strong Microsoft Excel skills
  • High attention to detail and ability to work to key performance indicator targets
  • Experience in customer or sales support/client relations or other client-facing roles
  • Confident communicating with sales and research teams, technical people, and managers
  • Proficient in both written and spoken Korean language to liaise with the Korea market and clients
Why Preqin?

Preqin is a leading provider of data and insights to the alternative assets industry. We offer a dynamic and supportive work environment, with opportunities for professional growth and development. If you are a motivated and customer-focused individual, we encourage you to apply for this exciting opportunity.



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