Gain Practical Experience in Customer Service Operations as a Customer Service Operations Assistant

2 weeks ago

Singapore beBeeCustomerSupport Full time $4,000 - $6,000
Job Title: Customer Service Operations Assistant

Roles & Responsibilities:

As a proactive and detail-oriented Customer Service Operations Assistant, you will play a crucial role in ensuring seamless customer experience. This position provides an excellent opportunity to gain hands-on experience in customer service operations, order management, and administrative coordination in a collaborative and fast-paced environment.

Key Responsibilities:

  • Order Entry: Assist in the accurate and timely entry of sales orders into the system, ensuring all details are complete and correct.
  • Liaison with Sales Team: Liaise with the Sales team to ensure order details are accurate and up-to-date.
  • Filing System Maintenance: Maintain a systematic filing system for sales orders and customer-related documentation.
  • Customer Support: Provide support in responding to customer inquiries via Zendesk, ensuring timely and accurate communication.
  • Administrative Support: Provide administrative support for department projects and process improvements.
  • Demo Stock Inventory Management: Help manage demo stock inventory and ensure accurate tracking.
  • Year-End Audit Support: Support year-end audit by collating and organizing required documentation.
  • Other Administrative Tasks: Contribute to other administrative and support tasks as assigned.

Requirements:

  • Currently pursuing a diploma or degree in Supply Chain, Logistics, Business, or a related field.
  • Proficient in Microsoft Office, especially Excel.
  • Detail-oriented, organized, and able to manage multiple tasks.
  • Strong communication and interpersonal skills.

What You'll Gain:

  • Practical experience in customer service and sales operations.
  • Insight into back-end processes supporting customer satisfaction and retention.
  • Exposure to cross-functional collaboration with Sales, Logistics, and Finance.
  • Mentorship from experienced professionals in a global brand environment.

Tell Employers What Skills You Have:

  • Microsoft Office
  • Customer Service Operations
  • Customer Support
  • Interpersonal Skills
  • Inventory
  • Supply Chain
  • Invoicing
  • Data Entry
  • Mentorship
  • Sales Operations
  • Zendesk
  • TM1
  • Administrative Support
  • Excel
  • Customer Satisfaction
  • Customer Service
  • Scheduling

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