Risk and Performance Management Expert

3 weeks ago

Singapur, Singapore TikTok Full time
About the Team

TikTok's Governance and Experience (GNE) team is dedicated to maintaining trust and enhancing user experience for TikTok Local Services. Our mission involves crafting and executing comprehensive programs that facilitate a secure, reliable, and flourishing global marketplace.

Job Summary

We are seeking a Governance Strategy Lead to play a crucial role in the GNE team. As a key member, you will be responsible for building, leading, and nurturing a team of experts in risk and performance management to develop impactful, data-driven policies and strategies.

Key Responsibilities
  • Develop and Implement Governance Strategies: Create data-based governance strategies to ensure the well-being of the TikTok Local Services ecosystem, covering areas like Merchants, Listings, Content, POIs, and Reviews.
  • Analyze and Address Issues: Analyze issues using data and user input, create tailored governance strategies, collaborate with various teams like Algorithm, Product, Engineering, Legal, etc., and execute measures to enhance ecosystem health.
  • Establish Guidelines and Manage Risks: Establish guidelines to handle regulatory, compliance, cultural, and promotional aspects concerning TikTok Local Services offerings; manage risks and maintain ecosystem quality.
  • Implement Governance Frameworks: Implement mechanisms, processes, and tools to execute governance strategies and policies. Collaborate with relevant teams to effectively launch and run these systems.
  • Enhance Governance Efficiency: Set up a governance strategy framework throughout the lifecycle of key participants (Merchants, Listings, POIs, Creators, Customers) within the TikTok Local Services ecosystem.
  • Manage Risks and Balance Growth: Manage risks by supporting the growth of legitimate Merchants and Content Creators while maintaining a balance.
  • Engage with Stakeholders: Engage with stakeholders to comprehend the challenges faced by Local Services participants and their respective industries.
  • Develop and Implement Strategies: Devise and implement strategies to ensure a positive business environment while managing risks.
  • Monitor Ecosystem Health: Supervise ecosystem health using data-driven and investigative techniques; handle emergencies, conduct impromptu inquiries, and take necessary actions.
Requirements
  • 5+ Years of Experience: 5 years of hands-on experience in driving data-based governance and experience programs within O2O, Local Services, E-commerce, strategy consulting, operations management, seller risks, seller operations, or related areas.
  • Managerial Experience: 3 years of managerial experience in relevant domains.
  • Education: Bachelor's degree or higher, preferably in a quantitative field like Mathematics, Statistics, Engineering, Data Analytics, or similar fields.
  • Skills: Possess strategic thinking, program management, and communication skills to handle complex projects and influence multiple teams effectively.
  • Familiarity with Local Services: Familiarity with O2O, E-commerce, or other online and offline local services, governance, customer experience, regulatory requirements, and compliance.
  • Personal Qualities: Proactive, independent, and driven individual who thrives in ambiguity and can manage multiple priorities in a dynamic environment.
  • Communication Skills: Excellent communication skills, including the ability to develop and convey complex strategies effectively.
Preferred Qualifications
  • Analytical Skills: Proficiency in using querying and analytical tools, and conducting data analysis (SQL, Python, Excel) is advantageous.
  • SEA Market Experience: Experience working in SEA markets is a plus, especially in developing or reviewing policies, content, or compliance documents in relevant languages.

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