Collections Leadership Role
3 weeks ago
Job Title: Assistant Manager, Collections
Job Summary:
The Assistant Manager, Collections will be responsible for leading a team of Collections Specialists and providing guidance in day-to-day operations. He/ she reports to the Head of Credit Control and Collections and supports him in all matters concerning Accounts Receivable and collection.
Key Responsibilities:
- Manage assigned debtors portfolio.
- Lead and supervise a team of Collections Specialists in day-to-day operations.
- Conduct monthly debtors reviews with various BA/ LOB if necessary.
- Liaise with internal stakeholders to resolve billing disputes and other customer issues.
- Achieve key performance indicators set by the Management.
- Evaluate and optimize the performance of Collections Specialists.
- Responsible for monthly/quarterly/yearly and ad hoc collection reports.
- Review unallocated receipts and assist in reconciliation of customer payments.
- Liaise with internal & external auditors for audit queries.
- Any other duties and projects assigned by the Management.
Requirements:
- Diploma or degree in Accounting/ Finance/ Business.
- Minimum 7 years of relevant working experience with 3 years in supervisory role.
- Strong understanding of credit control process and debt collection legal requirements.
- Strong negotiation skills.
- Clear, persuasive verbal and written communication.
- Proven track records in delivering results.
- Experience working in fast-paced environment.
- Able to work collaboratively with different stakeholders.
- Proficient in SAP and MS Office.
- Experience in other Collections tools will be an advantage.
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