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Support Operations Associate
2 weeks ago
Job Title:
Support Operations Associate
About the Role:
As a Support Operations Associate, you will provide exceptional frontline service to students, alumni, and staff. You will be responsible for managing and responding to enquiries, processing student pass cancellations and part-time work approval forms, preparing and mailing official academic documents, and supporting the processing of student financial aid applications and student insurance matters.
Key Responsibilities:
- Manage and respond to student enquiries in a timely and professional manner
- Process student pass cancellations and part-time work approval forms with precision
- Prepare and mail official academic documents with attention to detail
- Support the processing of student financial aid applications and student insurance matters
Requirements:
To succeed in this role, you should have a minimum Diploma and above, be meticulous and organized, and possess excellent customer service and administrative skills. Proficiency in Microsoft Office applications, such as Word, Excel, and Outlook, is also required.
What We Offer:
A dynamic and supportive work environment, opportunities for growth and development, and a competitive salary package.