Technical Service Provider

6 days ago


Singapore This is an IT support group Full time
Key Responsibilities

The Technical Service Provider will be responsible for providing technical support to end users on a range of devices, including Desktops, Laptops, Printers, and Smartphones.

You will troubleshoot hardware-related issues and replace parts if needed, as well as troubleshoot software-related issues and apply fixes.

  • Perform Install, Move, Add, and Change activities.
  • Work with team members in completing job assignments.
  • Follow processes to attend assigned jobs and escalate issues.
Qualifications

To be successful in this role, you will need:

  • Strong technical skills in troubleshooting issues related to IT products.
  • At least 1 year of experience with end-user support.
  • Strong technical skills in Microsoft Windows operating systems and business productivity applications (i.e., MS Office).
  • Collaboration experience, including knowledge of remote control of PCs.


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