Technical Service Provider

1 week ago


Singapore AVEPOINT SINGAPORE PTE. LTD. Full time

We are looking for a highly motivated Cross-Functional Professional to join our team at AVEPOINT SINGAPORE PTE. LTD.

The ideal candidate will have excellent communication skills and be comfortable dealing with clients/vendors directly.

About the Role:

  1. Key Responsibilities:
  2. Be a representative for project-specific customer inquiries and issues, taking ownership and bringing resolution.
  3. Ensure customer satisfaction in Project Support and Maintenance.
  4. Collect information and perform deep-dive analysis, diagnosis, and troubleshooting.
  5. Commit to SLA for response and resolution, troubleshoot, and perform root cause analysis of technical issues.
  6. Communicate efficiently with customers and the Internal R&D team on bug fixes needed.
  7. Manage the status of issues raised and ensure they are resolved effectively in a timely manner.
  8. Continually evaluate existing processes to streamline and enhance customer support activities.
  9. Manage and track change requests, bug fixes status, and system updates deployments documentations.
  10. Prepare weekly statistic reports and present professionally in weekly progress meetings with clients.
  11. Prepare and keep track of user manuals documentation and versions as well as release notes for upcoming enhancement releases.

About Us:

AvePoint is an equal opportunity employer and values diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.



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