Sales Team Support Specialist
1 month ago
We are seeking a highly skilled Sales Team Support Specialist to join our team at Grain. As a key member of our sales team, you will be responsible for providing exceptional customer care and support to our sales team in achieving their monthly sales targets.
Key Responsibilities:
- Provide administrative support to sales reps to ensure they meet their monthly targets
- Manage high volumes of incoming phone calls and identify customer needs to achieve satisfaction
- Build and maintain strong relationships with customer accounts through open and interactive communication
- Provide accurate and complete information to customers and meet sales targets and call handling quotas
- Handle customer complaints and provide solutions and alternatives within time limits
- Keep records of customer interactions and process customer accounts
Requirements:
- Proven customer support experience or ability to learn quickly
- Strong phone contact handling and active listening skills
- Familiarity with CRM systems and practices
- Ability to work effectively in a team-based organization and build support and alignment around goals and objectives
- Focus on delighting customers and pursuing excellence
What's in it for you:
- Work with a fast-growing and lean team to make real-world impact
- Have ownership and drive your own results and progression
- Work with smart people who sweat the details and push for high standards
- Training, mentorship, and in-house programs to help you grow
How to apply:
- Include your CV or LinkedIn profile
- Tell us about a time you overcame a challenging task
- What motivates you
- What's your favorite food and where do you get it
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