Sales Team Support Specialist

1 month ago


Singapur, Singapore Grain Full time
Job Description

We are seeking a highly skilled Sales Team Support Specialist to join our team at Grain. As a key member of our sales team, you will be responsible for providing exceptional customer care and support to our sales team in achieving their monthly sales targets.

Key Responsibilities:

  • Provide administrative support to sales reps to ensure they meet their monthly targets
  • Manage high volumes of incoming phone calls and identify customer needs to achieve satisfaction
  • Build and maintain strong relationships with customer accounts through open and interactive communication
  • Provide accurate and complete information to customers and meet sales targets and call handling quotas
  • Handle customer complaints and provide solutions and alternatives within time limits
  • Keep records of customer interactions and process customer accounts

Requirements:

  • Proven customer support experience or ability to learn quickly
  • Strong phone contact handling and active listening skills
  • Familiarity with CRM systems and practices
  • Ability to work effectively in a team-based organization and build support and alignment around goals and objectives
  • Focus on delighting customers and pursuing excellence

What's in it for you:

  • Work with a fast-growing and lean team to make real-world impact
  • Have ownership and drive your own results and progression
  • Work with smart people who sweat the details and push for high standards
  • Training, mentorship, and in-house programs to help you grow

How to apply:

  • Include your CV or LinkedIn profile
  • Tell us about a time you overcame a challenging task
  • What motivates you
  • What's your favorite food and where do you get it


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