Training Specialist for Audiology and Hearing Health

1 week ago

Singapore beBeeAudiology Full time $90,000 - $110,000
Job Title: Training Specialist for Audiology and Hearing Health

Roles & Responsibilities:

The Training Specialist will be responsible for delivering training on audiology, product knowledge, and hearing health to customers, prospective customers, and internal teams. The role will also involve clinical activities including support for fitting hearing aids to new users. Based in Singapore, the position will focus on supporting customers in Southeast Asia and Taiwan.

Key Job Responsibilities:
  • Develop and deliver educational materials, including presentations, handouts, and other supports, using brand guidelines.
  • Work closely with Sales, Regional Director - Education and Training Audiologist, and Customer Service teams to create and disseminate product knowledge.
  • Participate in clinical activities to remain current in clinical skills.
  • Evaluate and validate software and hearing aids for functionality and be prepared to teach it to internal and external audiences.
  • Provide support for fitting hearing aids to new patients, adjustment of existing fittings to meet patient needs, and provide general information about products.
  • Troubleshoot programming and software issues.

Requirements and Qualifications:

Normal Office Conditions: Approximately up to 35% travelling required per annum. Education: Master of Clinical Audiology. Experience:
  • Experience in telehealth customer support.
  • Hands-on experience in prescribing and fitting of hearing devices.
  • Development of instruction manuals in multiple languages.
  • Presentation in front of large audiences live and through webinars.

Skills and Knowledge:
  • Excellent written and oral communication skills.
  • Ability to function within a team environment.
  • Ability to understand technical information.
  • Excellent organizational and problem-solving skills.
  • Ability to adapt to changing situations and environments.
  • Ability to work well with people in person, by telephone, and online.

Benefits:

Product Knowledge, Sales, Microsoft Office, Oral Communication Skills, Customer Support, Telehealth, Channel, Audiology, Protocol, Educational Materials, Customer Service, Computer Literacy

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