Product Application Specialist

1 week ago


Singapore THE SUPREME HR ADVISORY PTE. LTD. Full time
Job Overview

We are seeking a highly skilled Product Application Specialist to join our team at THE SUPREME HR ADVISORY PTE. LTD.

Salary and Benefits

The successful candidate will receive a competitive salary of up to SGD 3000 per month, with attractive monthly incentives based on performance.

Job Responsibilities

The Product Application Specialist will be responsible for providing information concerning products, applications, and problem diagnosis to sales representatives and customers, accurately. Conduct product application testing and troubleshooting on customers' applications.

  1. Receive phone calls or emails from sales reps and customers and answer inquiries concerning product capabilities, specifications, and applications.
  2. Analyze and troubleshoot customer issues via phone/email as well as on-site.
  3. Conduct product application testing for sales reps and customers.
  4. Travel to customer's site for on-site support including setup, adjustment/fine-tuning the system.
  5. Conduct post sales application training to customers.
  6. Create and update manuals for post sales application training for customers.
  7. May assist sales reps with on-site presentations to customers, as needed.
Requirements

To be considered for this role, candidates must possess the following qualifications:

  • Minimum Diploma Holder in an engineering discipline (i.e Computer/Electrical Engineer).
  • Ability to organize and prioritize tasks, activities, and projects for timely completion.
  • Active listening skill.
  • Analytical skill to identify the underlying principles, reasons, or facts by breaking down information or data into separate parts.
  • Ability to establish and maintain pleasant interpersonal relationships primarily over the phone and emails.
  • Familiar with Logic control, Microsoft Excel skills.
  • Familiar with communication protocol (i.e Serial, Modbus TCP, Ethernet, EIP etc.).
  • Familiar with HMI programming.
Good to Have

Candidates with the following experience and knowledge are preferred:

  • Experience with sensors and actuators (e.g. DC motors, encoders, relays, & solenoids), Stepper/Servo Motor.
  • Knowledge of Database Language (SQL/MySQL).
  • Knowledge of C#/Java/Python.


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