Store Supervisor
1 month ago
Burberry Limited is seeking a highly skilled and experienced Store Supervisor to join our team. As a Store Supervisor, you will be responsible for leading a high-performing customer-facing team, ensuring exceptional customer experiences, and driving sales goal attainment.
Key Responsibilities- Supervise and motivate sales associates to deliver high-value experiences on the selling floor, ensuring every interaction with a customer is memorable.
- Partner with associates to improve overall selling skills and close sales, achieving sales goals and KPIs.
- Lead a customer-facing and service-oriented team, coaching and providing feedback to ensure all customers receive the full Burberry Experience.
- Manage customer flow to ensure the best possible service, setting the pace and standard for delivering excellent service.
- Drive partnership on the selling floor between sales associates, specialists, stock associates, and operations teams.
- Coach associates in the moment and after every transaction, ensuring proper follow-through on follow-up actions.
- Develop and retain talented employees through monthly development plans and annual performance reviews.
- Lead by example, delivering the Burberry Experience to customers when necessary.
- Partner with GM, SM, and S&P to take ownership of Burberry Experience training within the store, using morning and weekly meetings to reinforce key elements.
- Partner with store management to set goal expectations, delivering formal performance feedback through monthly Burberry Experience Development Plans.
- Resolve difficult customer issues and escalate to management when necessary.
- In the absence of store management, process post-void transactions, authorize promotional discounts, and employee sales.
- Drive the digital experience in-store, using digital resources to communicate when face-to-face is not possible.
- Hold a good understanding of the business, effectively communicating needs and ideas to bring the business to the next level.
- Possess a thorough understanding of company policies and procedures, consistently following and enforcing company guidelines on operations.
- Assist with the opening and closing of the store, securing doors, windows, and merchandise, and successfully alarming the store and POS procedures.
- Advanced knowledge of POS systems.
- Previous experience with Apple mobile devices and comfort with digital tools.
- 1-2 years of supervisory or management experience in retail sales.
- Monthly Burberry Experience evaluation score.
- Managing performance improvement and development of associates.
- Improvement in every KPI within the retail scorecard.
Burberry Limited is an Equal Opportunities Employer, treating all applications equally and recruiting purely on the basis of skills and experience.
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