Store Supervisor

1 month ago


Singapur, Singapore Burberry Limited Full time
Job Overview

Burberry Limited is seeking a highly skilled and experienced Store Supervisor to join our team. As a Store Supervisor, you will be responsible for leading a high-performing customer-facing team, ensuring exceptional customer experiences, and driving sales goal attainment.

Key Responsibilities
  • Supervise and motivate sales associates to deliver high-value experiences on the selling floor, ensuring every interaction with a customer is memorable.
  • Partner with associates to improve overall selling skills and close sales, achieving sales goals and KPIs.
  • Lead a customer-facing and service-oriented team, coaching and providing feedback to ensure all customers receive the full Burberry Experience.
  • Manage customer flow to ensure the best possible service, setting the pace and standard for delivering excellent service.
  • Drive partnership on the selling floor between sales associates, specialists, stock associates, and operations teams.
  • Coach associates in the moment and after every transaction, ensuring proper follow-through on follow-up actions.
  • Develop and retain talented employees through monthly development plans and annual performance reviews.
  • Lead by example, delivering the Burberry Experience to customers when necessary.
  • Partner with GM, SM, and S&P to take ownership of Burberry Experience training within the store, using morning and weekly meetings to reinforce key elements.
  • Partner with store management to set goal expectations, delivering formal performance feedback through monthly Burberry Experience Development Plans.
  • Resolve difficult customer issues and escalate to management when necessary.
  • In the absence of store management, process post-void transactions, authorize promotional discounts, and employee sales.
  • Drive the digital experience in-store, using digital resources to communicate when face-to-face is not possible.
  • Hold a good understanding of the business, effectively communicating needs and ideas to bring the business to the next level.
  • Possess a thorough understanding of company policies and procedures, consistently following and enforcing company guidelines on operations.
  • Assist with the opening and closing of the store, securing doors, windows, and merchandise, and successfully alarming the store and POS procedures.
Requirements
  • Advanced knowledge of POS systems.
  • Previous experience with Apple mobile devices and comfort with digital tools.
  • 1-2 years of supervisory or management experience in retail sales.
Measures of Success
  • Monthly Burberry Experience evaluation score.
  • Managing performance improvement and development of associates.
  • Improvement in every KPI within the retail scorecard.
Equal Opportunities Employer

Burberry Limited is an Equal Opportunities Employer, treating all applications equally and recruiting purely on the basis of skills and experience.



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