Store Operations Manager

1 month ago


Singapur, Singapore Christian Dior Couture Full time

Job Title: Store Operations Supervisor

Job Summary:

We are seeking a highly skilled Store Operations Supervisor to join our team at Christian Dior Couture. As a key member of the Store Operations Team, you will be responsible for supporting and maintaining excellence in our operations, while providing optimization of existing and implementation of new processes.

Key Responsibilities:

  • Manage and develop Store operations Associates & Senior Associates and Part-timers, including daily job duties, work schedule, and grooming.
  • Provide guidance on job tasks and service standards to the team.
  • Be a key referent for reviewing all aftersales clients' requests, boutique KPIs, and follow-up with administrative tasks.
  • Support all Retail Performance & Operations projects, including Local Market initiatives and APAC initiatives, for your boutique.
  • Escalate client/boutique issues when urgent/complicated to ensure excellence in service.
  • Support in all aspects of boutique maintenance, including contracts, vendors, orders, invoices, within budget, and respect of purchasing process in the local market.
  • Support Store Operations Manager and follow up on maintenance requirements and budget for the boutique.
  • Support all events/pop-ups and operation implementation, including hardware/security/cleaning and all BOH processes.
  • Assist in managing inventory flows and events with a plan considering local market needs.
  • Support Store Operations Manager in overseeing the legal requirements for stock movement in the local market.
  • Support Store Operations Manager in supervising supply needs for the boutique.
  • Support Store Operations Manager on daily administrative support for the boutique and ensure the team is on track with their responsibilities.
  • Support on management of IT equipment, including mobile phones, laptops, and iPads.
  • Support on digitalization projects implementation.
  • Support Store Operations Manager on all aspects of POS/Till Payments, including distant selling process and guidelines.
  • Verify all transactions adhere to local market legal requirements and anti-money laundering standards.
  • Clear comprehension and management of all current POS practices, procedures, systems, and applications.

Requirements:

  • At least 4 years of relevant working experience.
  • Detail-minded.
  • Well-organized.
  • Numerical sensitive.
  • Self-motivated and proactive.
  • Good analytical, leadership, and communication skills.
  • Able to work under pressure and meet tight deadlines.

About Us:

Christian Dior Couture is a leading luxury fashion brand, and we are committed to excellence in all aspects of our operations. We are seeking a highly skilled and motivated individual to join our team as a Store Operations Supervisor.



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