Digital Transformation Manager for Business Banking
19 hours ago
We are seeking a highly skilled Digital Transformation Manager to lead our Business Banking team in delivering exceptional customer experiences.
About the RoleIn this role, you will be responsible for defining customer experience and end-to-end customer journeys across various business channels. You will work closely with stakeholders to identify areas of change and improvement, develop business justifications, drive product vision, and establish rollout roadmaps.
You will also create greater value for customers by working on system enhancements and streamlining workflows. Additionally, you will support Business Banking's CASA initiatives, drive UAT testing, and perform production verification before go-live.
Key Responsibilities- Define customer experience and end-to-end customer journeys across various business channels
- Work with stakeholders to identify areas of change and improvement
- Develop business justifications and drive product vision
- Create greater value for customers through system enhancements and workflow streamlining
- Support Business Banking's CASA initiatives
- Drive UAT testing and perform production verification
To be successful in this role, you will need 3-5 years of relevant banking and/or consulting experience, strong business domain knowledge in business/SME banking or related financial industries, and good understanding of business/SME banking landscapes.
You will also require strong analytical, problem-solving, communication, and creative skills to drive digital transformation and deliver exceptional customer experiences.
Estimated Salary: $120,000 - $180,000 per annumPlease note that salary estimates may vary based on location and individual qualifications.
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