Digital Transformation Strategist, Mobile Banking and Transaction Migration
1 month ago
HSBC is a leading global banking and financial services organisation with a presence in over 80 countries.
Job DescriptionWe are seeking an experienced professional to join our team as a Digital Transformation Strategist, Mobile Banking and Transaction Migration.
Key Responsibilities- Strategic Leadership: Develop and execute a comprehensive strategy to drive digital adoption and transaction migration from traditional channels (branch network and contact centre) to digital platforms.
- Digital Adoption: Lead efforts to increase mobile app usage, digital banking enrolment, and customer engagement with digital channels. Implement targeted marketing and communication campaigns to promote digital channel usage among existing and new customers.
- Transaction Migration: Identify and prioritise transactions that can be moved from physical and contact centre channels to digital platforms. Design and implement migration plans, including customer education and support initiatives, to ensure a smooth transition.
- Open Banking Strategy: Develop and lead the implementation of the bank's open banking strategy, including API development and third-party partnerships. Drive adoption and integration of open banking services to enhance customer experience and expand service offerings.
- Performance Metrics and Analysis: Define and track key performance indicators (KPIs) to measure the success of digital adoption, transaction migration, and open banking initiatives.
- Customer Experience: Champion a customer-centric approach to digital transformation, ensuring all initiatives enhance the overall customer experience.
- Bachelor's degree in Business Administration, Marketing, Information Technology, or a related field. Master's degree preferred.
- Minimum of 10 years of experience in digital transformation, customer experience, or a related field within the banking or financial services industry.
- Proven track record of successfully driving digital adoption, transaction migration, and open banking initiatives.
- Strong leadership and team management skills, with the ability to inspire and motivate a diverse team.
- Excellent analytical and problem-solving skills, with a data-driven approach to decision-making.
- Outstanding communication and interpersonal skills, with the ability to influence and collaborate effectively at all levels of the organisation.
The estimated salary for this role is $120,000 - $180,000 per annum, depending on experience.
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