Technical Systems Support Professional

2 weeks ago

Singapore beBeeIT Full time $4,000 - $8,000
Job Description:

We are seeking an IT Technical Solutions Specialist to join our team. As a key member of our technical support group, you will be responsible for providing top-notch assistance to end-users, delivering remote and on-site technical assistance, and performing system maintenance and upgrades to enhance security and reliability.

This role involves troubleshooting hardware, software, and network-related issues, and collaborating with the IT team to identify and implement process improvements.

About the Role:

  • Key Responsibilities:
  • Provide Level 2/3 IT support, resolving complex technical issues in a timely and efficient manner.
  • Deliver remote and on-site technical assistance, ensuring seamless problem resolution.
  • Perform system maintenance, updates, and backups to optimize system performance.
  • Install, configure, and test new IT infrastructure components.
  • Maintain accurate documentation of IT support activities, incidents, and resolutions.
  • Collaborate with the IT team to drive process improvements.
Requirements:
  • Minimum 3 years of experience in IT support, systems engineering, or a related field.
  • Strong expertise in hardware, software, networking, and cybersecurity.
  • Excellent problem-solving skills with the ability to diagnose and resolve complex technical issues.
  • Strong communication skills, capable of explaining technical concepts to non-technical users.
  • Proven track record of delivering exceptional customer service and maintaining high service standards.
  • Relevant IT certifications (e.g., CompTIA, Microsoft, Cisco) are an advantage.
  • Self-motivated, adaptable, and eager to learn in a rapidly evolving IT landscape.
Benefits:
  • Competitive salary and benefits package.
  • Ongoing training and development opportunities.
  • Dynamic work environment.
  • Opportunities for career growth and advancement.

About Us:

We are a dynamic organization that values innovation and excellence. We are committed to providing our customers with exceptional service and support.

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