Global IT Support Specialist

2 weeks ago

Singapore beBeeServiceDesk Full time $40,000 - $60,000

Job Opportunity: Service Desk Analyst

A leading global firm is seeking a highly skilled Service Desk Analyst to join its team in Singapore. The role involves delivering first-line and occasional second-line IT support across the firm's global infrastructure, ensuring consistent and professional service to staff and clients.

Key Responsibilities:

  • Delivering both telephone and deskside IT support;
  • Managing service requests and incidents via logging systems;
  • Collaborating with global IT teams to ensure prompt issue resolution;
  • Maintaining clear communication with users;
  • Contributing to ITIL-aligned processes such as change, release, and problem management;
  • Participating in a scheduled shift rotation;
  • Supporting the development of team capabilities.

Requirements:

Applicants should have a minimum of 4 years of IT support experience, including at least 3 years in a first-line support role. Strong customer service and soft skills are essential, along with proficiency in Windows 10, Microsoft Office, VPN, and Citrix. Experience with Active Directory, Remote Exchange Console, and ITIL practices is required. Familiarity with professional services environments would be advantageous.

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