Global Client Services Advocate

1 week ago

Singapore beBeeCustomer Full time $60,000 - $80,000
Job Summary

We are seeking a skilled and experienced Client Service Representative to join our global team. In this role, you will be responsible for handling clients' enquiries via different channels, including email, ticket, live chat and phone call.

Your primary goal will be to develop and maintain long-term client relationships through responsive, superior and high-touch service while advancing in technology and expanding our global product offerings.

  • Familiarize with various proprietary platforms, including trading systems and administrative portals, to educate clients to align with our self-service and highly automated business model.
  • Assist clients in understanding the entire trading cycle, including, but not limited to, the funding process, position transfers, corporate actions, margin calculation and statement reconciliation.
  • Troubleshoot with clients and take ownership when issues arise, be able to follow up, escalate and liaise with various internal parties such as Legal & Compliance, Risk, IT, Cashiering, Clearing and other service groups around the world.

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