
Campus Support Specialist
3 days ago
Customer Service Ambassador
We are seeking an experienced Customer Service Ambassador to join our team in a vibrant campus environment. As the primary point of contact for prospective customers, you will be responsible for educating clients about course offerings, addressing inquiries, and assisting in the sales process.
Responsibilities:- Provide exceptional customer service by addressing inquiries from potential students through walk-ins and online platforms.
- Familiarize yourself with the curriculum and programs offered to effectively communicate with prospective customers.
- Identify and recommend courses that align with customers' needs and objectives to facilitate enrolment.
- Assist in closing sales by guiding customers through the registration process.
- Collaborate with Centre Managers to ensure a smooth enrolment process and maximize customer satisfaction.
- Collect and review customer feedback to contribute to continuous improvement in service delivery and sales strategies.
- Maintain accurate customer database records and assist in analysing sales data for reporting purposes.
- A minimum of a diploma in any field.
- Fresh graduates with a proactive attitude and a sales-driven mindset are encouraged to apply.
- Prior experience in customer service or sales is an advantage.
- Competitive salary based on experience.
- Health insurance and retirement benefits (where applicable).
- Opportunities for professional development and growth.
- Paid sick leave.
- Discretionary bonus potential.
- Tuesday to Friday: 1:30 PM - 7:30 PM
- Saturday and Sunday: 9:00 AM - 7:30 PM
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