Technical Production Support Lead
3 weeks ago
About the Role:
As a Technical Production Support Lead in our Core Banking Infrastructure team, you will be responsible for leading a team of Level 2 Application Support Analysts and managing their performance. Your key responsibilities will include troubleshooting and resolving complex incidents, communicating with cross-functional teams, and ensuring the delivery of high-quality services to our customers.
Key Responsibilities:
- Lead cross-functional teams to troubleshoot and resolve complex incidents
- Manage production defect changes and work closely with Development teams
- Manage Vendor for prioritization of issues, continuous service improvement, process improvement, cost management, and audit issues
- Analyze and fine-tune real-time and batch systems
- Assess operational readiness of new products and applications
- Drive non-functional requirements and ensure essential process/procedures are followed
- Execute continuous service improvement plan, process improvement, and automation
- Act as a facilitator and coordinate between various teams to resolve complex issues and outages
- Work across multiple application management areas and support teams to ensure high-level support service
Requirements:
- Minimum 10-15 years of experience in the IT industry with ~10 years of experience in Technology solutions or support service delivery in the banking industry
- Prior experience in large-scale enterprise application development, capacity planning, optimization, re-engineering, and performance fine-tuning and cost optimization
- Strong team player with management skills, flexible, and able to manage time effectively
- Experience in leading staff in a Production Support group in a high-availability/mission-critical environment
- Ability to technically analyze problems encountered with these systems and employing technical skills to overcome them
- Experience in managing communications across business and technology stakeholders at varying levels across a medium to large-scale enterprise
About United Overseas Bank:
United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of over 500 branches and offices in 19 countries and territories. We are committed to building a strong and sustainable future for our customers, employees, and communities.
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