Technical Production Support Lead

3 weeks ago


Singapore United Overseas Bank Full time
Job Title: Technical Production Support Lead - Core Banking Infrastructure

About the Role:

As a Technical Production Support Lead in our Core Banking Infrastructure team, you will be responsible for leading a team of Level 2 Application Support Analysts and managing their performance. Your key responsibilities will include troubleshooting and resolving complex incidents, communicating with cross-functional teams, and ensuring the delivery of high-quality services to our customers.

Key Responsibilities:


  • Lead cross-functional teams to troubleshoot and resolve complex incidents
  • Manage production defect changes and work closely with Development teams
  • Manage Vendor for prioritization of issues, continuous service improvement, process improvement, cost management, and audit issues
  • Analyze and fine-tune real-time and batch systems
  • Assess operational readiness of new products and applications
  • Drive non-functional requirements and ensure essential process/procedures are followed
  • Execute continuous service improvement plan, process improvement, and automation
  • Act as a facilitator and coordinate between various teams to resolve complex issues and outages
  • Work across multiple application management areas and support teams to ensure high-level support service


Requirements:


  • Minimum 10-15 years of experience in the IT industry with ~10 years of experience in Technology solutions or support service delivery in the banking industry
  • Prior experience in large-scale enterprise application development, capacity planning, optimization, re-engineering, and performance fine-tuning and cost optimization
  • Strong team player with management skills, flexible, and able to manage time effectively
  • Experience in leading staff in a Production Support group in a high-availability/mission-critical environment
  • Ability to technically analyze problems encountered with these systems and employing technical skills to overcome them
  • Experience in managing communications across business and technology stakeholders at varying levels across a medium to large-scale enterprise


About United Overseas Bank:

United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of over 500 branches and offices in 19 countries and territories. We are committed to building a strong and sustainable future for our customers, employees, and communities.

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