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VP of Digital Risk

1 week ago

Singapore DBS Bank Limited Full time
Leadership Opportunity

We are seeking an experienced VP of Digital Risk to join our leadership team. The ideal candidate will be responsible for overseeing the Digital Incident & SR (Service Request) Management team, ensuring potential trending digital incidents are escalated and prioritised for investigation and fix as needed.

The selected individual will lead a team that monitors, manages and escalates on potential significant / major incidents impacting Digibank MB / IB, through coordination with key partners; Technology, Front Liners, GSMC on customer communications & recovery, if applicable.

Main Responsibilities:
  • Oversee the Digital Incident & SR (Service Request) Management team to ensure effective management of significant / major digital bank incidents
  • Develop and implement strategies to drive down the number of digital bank incidents occurring
  • Liaise with key partners; e.g. Technology, Regional Delivery, to provide regular updates on high level Digital incidents landscape and improvement plans to senior management
  • Evaluate the potential severity of reported incidents and coordinate with key stakeholders for relevant level of escalation & coordination
  • Foster a culture of collaboration and continuous improvement within the team