Product Experience Lead
4 weeks ago
About the Role
At Grab, every Grabber is guided by The Grab Way, which emphasizes Heart, Hunger, Honour, and Humility. As the Product Experience Lead, you will join a growing team to design for users' and support agents' needs. Your understanding of user behaviors, pain points, and expectations will shape the support experience on Grab's platforms.
Responsibilities
- Independently design products with excellent quality across problem space teams, focusing on the user experience of Grab support and agent platforms.
- Conduct user research to inform product strategy and iteration decisions.
- Collaborate with the product, engineering, and data teams to deliver the best support experience.
- Work with stakeholders to deliver information architecture, user journey maps, and wireframes.
- Plan and contribute to design validation, defining the right MVP scope.
- Conduct desk checks of the user interface during engineering development to ensure high-quality implementation.
- Facilitate requirements, design, implementation reviews, and critiques.
- Research industry UX/UI trends, competitor experiences, and strategies in Support Platforms.
- Regularly review quantitative data from analytics to inform decisions.
Requirements
- Online portfolio with interactive samples in the Help Center, User Experience of Support, or Agent Platforms.
- Minimum 5 years of direct experience in product design, mainly in customer support or agent platforms.
- Excellent understanding of UX design for the web, mobile, or touch devices.
- Good eye for visual design and hands-on experience in user interface design.
- Experience with current design tools like Figma and ProtoPie.
- Ability to prototype and demonstrate design concepts to stakeholders.
- Ability to plan and lead design workshops and test design concepts.
About Grab
We are committed to building diverse teams and creating an inclusive workplace. Our mission is to create economic empowerment for the people of Southeast Asia.
-
Digital Product Lead
2 weeks ago
Singapore USER EXPERIENCE RESEARCHERS PTE. LTD. Full timeAt USER EXPERIENCE RESEARCHERS PTE. LTD., we are seeking an experienced Digital Product Lead to spearhead our product development efforts.The ideal candidate will have a strong background in product management, with at least 3 years of experience in managing product lines from strategic planning to tactical activities.The successful candidate will be...
-
Senior product manager
3 weeks ago
Singapore The Product Folks Full timeDeliveroo is an award-winning delivery service founded in 2013 by William Shu and Greg Orlowski. Deliveroo works with approximately 176,000 best-loved restaurants and grocery partners, as well as around 150,000 riders to provide the best food delivery experience in the world. Deliveroo is headquartered in London, with offices around the globe. Deliveroo...
-
Lead Product Experience Designer
6 days ago
Singapore Helius Full timeHelius is a cutting-edge research lab focused on experimental AI products. Our fully remote team, primarily based in the APAC region, is seeking an experienced Product Experience Designer.We are looking for a skilled professional who can collaborate with our team to define product requirements, user stories, and use cases.The ideal candidate will have strong...
-
Product Design Lead
1 week ago
Singapore Helius Full timeHeliusWe are seeking a skilled Product Design Lead to join our team in Ho Chi Minh City.About the RoleThe successful candidate will have over 2 years of experience in UI/UX Design, Product Design, or a related role within a tech product company or agency.Key ResponsibilitiesCollaborate with Product Management to understand customer needs, motivations, and...
-
Compensation and benefits manager
3 weeks ago
Singapore TRIUMPH LEAD Full timeCompany: TRIUMPH LEAD (SINGAPORE) PTE. LTD. Compensation and Benefits Manager Job Reference: MCF-2024-1086513 Location: KECK SENG TOWER, 133 CECIL STREET 069535 Employment Type: Full Time Level: Manager Experience: 8 years Department: Human Resources Salary: $8,000 to $13,000 Monthly Posted: 26 Aug 2024 | Closed: 25 Sep 2024 Overview: This is the first...
-
Digital Product Manager
2 weeks ago
Singapore USER EXPERIENCE RESEARCHERS PTE. LTD. Full timeRoles & ResponsibilitiesJob Duties Manage the entire product line life cycle, from strategic planning to tactical activities. Support product positioning and customer demand, and guide product development from conception to launch. Evaluate product functionalities and performance and propose enhancements to products based on market feedback. ...
-
Senior Technical Lead
2 weeks ago
Singapore USER EXPERIENCE RESEARCHERS PTE. LTD. Full timeAbout the RoleWe are seeking a seasoned Technical Lead to join our team and spearhead the development of cutting-edge web applications. This is an exceptional opportunity for an experienced professional to lead a team of skilled engineers and drive technical excellence in our organization.Key ResponsibilitiesLeverage your expertise in modern web application...
-
Product Lead
4 weeks ago
Singapore AIRWALLEX (SINGAPORE) PTE. LTD. Full timeAbout UsAirwallex is the only unified payments and financial platform for global businesses. Our platform empowers over 100,000 businesses worldwide with fully integrated solutions to manage everything from business accounts, payments, spend management and treasury, to embedded finance at a global scale.We're proud to be a team of over 1,500 of the brightest...
-
Product lead
3 weeks ago
Singapore AIRWALLEX Full timeAbout Airwallex Airwallex is the only unified payments and financial platform for global businesses. Powered by our unique combination of proprietary infrastructure and software, we empower over 100,000 businesses worldwide – including Brex, Rippling, Navan, Qantas, SHEIN and many more – with fully integrated solutions to manage everything from business...
-
Product lead
3 weeks ago
Singapore AIRWALLEX Full timeAbout Airwallex Airwallex is the only unified payments and financial platform for global businesses. Powered by our unique combination of proprietary infrastructure and software, we empower over 100,000 businesses worldwide – including Brex, Rippling, Navan, Qantas, SHEIN and many more – with fully integrated solutions to manage everything from business...
-
Tech Lead
2 weeks ago
Singapore USER EXPERIENCE RESEARCHERS PTE. LTD. Full timeRoles & ResponsibilitiesJob Description & Requirements Develop, maintain and support custom-built software application Preparation of technical documentation on Jira and Confluence Perform unit testing on software deliverables and provide the relevant assistance during product test, integration test and user acceptance test Provide post-implementation...
-
Product Lead
2 weeks ago
Singapore AIRWALLEX (SINGAPORE) PTE. LTD. Full timeRoles & ResponsibilitiesAbout AirwallexAirwallex is the only unified payments and financial platform for global businesses. Powered by our unique combination of proprietary infrastructure and software, we empower over 100,000 businesses worldwide – including Brex, Rippling, Navan, Qantas, SHEIN and many more – with fully integrated solutions to manage...
-
Product lead
5 days ago
Singapore PYLON.AI PTE. LTD. Full timeResponsibilities: Develop a strategic roadmap based on user needs, market trends, and company objectives Define and prioritise features, integrating user needs and feedback into the product roadmap. Lead and mentor a cross-functional team of developers, engineers and analysts to ensure alignment on sprint goals and feature rollouts. Set sprint goals, detail...
-
Director, user experience product line
3 weeks ago
Singapore MSD INTERNATIONAL GMBH Full timeThe User Experience Product Line Lead is a core and leadership position in Digital Services, our Digital Manufacturing Division responsible for leading the definition and implementation of User Experience strategy in our Digital Manufacturing Division. The Product Line Lead drives priorities setting and holistic value delivery of the UX capabilities across...
-
Customer Experience Lead
1 week ago
Singapore ST Engineering Full timeJob OverviewWe are seeking an experienced professional to join our team as a Senior Executive, Customer Support. The successful candidate will be responsible for leading and training a team of customer support executives, ensuring excellent service delivery in the aviation industry.About the RoleThe job requires strong interpersonal and organizational...
-
Guest Experience Lead
4 weeks ago
Singapore CONRAD CENTENNIAL SINGAPORE Full timeKey ResponsibilitiesA Guest Experience Lead at Conrad Centennial Singapore is responsible for delivering exceptional experiences for guests, ensuring satisfaction of executive guests throughout their stay. They must respond to enquiries, provide advice and information, and maintain a high level of service quality.Key TasksAssist guests in creating memorable...
-
Customer Experience Strategy Lead
1 week ago
Singapore TikTok Full timeJob DescriptionAt TikTok, we're revolutionizing the e-commerce landscape with a unique and innovative approach. As our ideal candidate, you'll play a crucial role in shaping our customer experience strategy, ensuring seamless execution of user-centric solutions.About UsWe're a leading Internet company with millions of loyal users worldwide. Our mission is to...
-
Product Development Lead
4 weeks ago
Singapore TELOS LABS PTE. LTD. Full timeProduct Development LeadWelcome to TELOS LABS PTE. LTD., a cutting-edge company at the forefront of web3 gaming. We are seeking a highly skilled Product Development Lead to join our team and contribute to our mission of empowering and educating the public about blockchain technology and opportunities through web3 Gaming.The ideal candidate will possess a...
-
It infrastructure
3 weeks ago
Singapore User Experience Researchers Pte Ltd Full timeAbout the job IT Infrastructure (Team Lead) Responsibilities: Provide IT infrastructure consultancy, technical guidance, expertise, and solutions. Design technical solutions independently for requirements of enterprise customers and tender/RFP. Serve as the Subject Matter Expert in one or more areas related to infrastructure and provide in-depth...
-
Strategic Product Lead
4 weeks ago
Singapore KPMG - Singapore Full timeKey Responsibilities: As a Strategic Product Lead at KPMG Information Technology Services, you will oversee the creation and delivery of customer-focused solutions. Key responsibilities include driving product development vision, strategy, and roadmap, and overseeing development progress, platform performance, and alignment of the product roadmap with the...