Airport Operations Supervisor
4 weeks ago
Job Scope
As a key member of the Marina Bay Sands team, this role is responsible for ensuring seamless guest experiences at Changi International Airport. The Supervisor will lead a team of Ambassadors to provide exceptional meet and greet services, ensuring that every guest feels welcome and valued.
Key Responsibilities
- Supervise meet and greet operations according to organizational procedures, policies, and service standards.
- Collaborate closely with internal departments to ensure a seamless guest experience.
- Review manpower allocation according to operational needs.
- Respond and resolve guest feedback in a timely and professional manner.
- As and when required, support Ambassadors with meet and greet services.
- Prepare reports as required by Management.
- Contribute ideas and collaborate in the execution of ongoing initiatives.
- Engage with guests and offer assistance if required by communicating with the respective Hotel Operations team.
- Provide additional support to the Transportation team at the airport to enhance the guest welcome experience, providing a sense of luxury and importance to each guest.
- Recommend and effectively promote relevant services across the integrated resorts that are in tune with the guests' preferences.
- Attend daily briefings to ensure valuable information and updates are shared among team members, including updated property information.
Requirements and Competencies
- Minimum GCE O/N Level.
- Certificate/Diploma in hospitality management from a recognized institution is an advantage.
- Minimum 3 years in a customer service role or 1 year in a supervisory/management role.
- Prior experience in a hospitality or tourism-related industry is preferred.
- Proficiency in English.
- Impeccably well-groomed.
- Exceptional guest relations and communication skills.
- High attention to detail.
- Ability to multitask and work efficiently in a fast-paced environment.
- Proven leadership skills and ability to work with minimal supervision.
- Excellent planning and executive skills.
- A team player and willing to assist other Team Members when required.
- A 'can-do' attitude and mindset.
- Be willing to work any day and any shift.
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