Airport Operations Supervisor

4 weeks ago


Singapore Marina Bay Sands Full time

    Job Scope


    As a key member of the Marina Bay Sands team, this role is responsible for ensuring seamless guest experiences at Changi International Airport. The Supervisor will lead a team of Ambassadors to provide exceptional meet and greet services, ensuring that every guest feels welcome and valued.


    Key Responsibilities



  • Supervise meet and greet operations according to organizational procedures, policies, and service standards.
  • Collaborate closely with internal departments to ensure a seamless guest experience.
  • Review manpower allocation according to operational needs.
  • Respond and resolve guest feedback in a timely and professional manner.
  • As and when required, support Ambassadors with meet and greet services.
  • Prepare reports as required by Management.
  • Contribute ideas and collaborate in the execution of ongoing initiatives.
  • Engage with guests and offer assistance if required by communicating with the respective Hotel Operations team.
  • Provide additional support to the Transportation team at the airport to enhance the guest welcome experience, providing a sense of luxury and importance to each guest.
  • Recommend and effectively promote relevant services across the integrated resorts that are in tune with the guests' preferences.
  • Attend daily briefings to ensure valuable information and updates are shared among team members, including updated property information.

    Requirements and Competencies



  • Minimum GCE O/N Level.
  • Certificate/Diploma in hospitality management from a recognized institution is an advantage.
  • Minimum 3 years in a customer service role or 1 year in a supervisory/management role.
  • Prior experience in a hospitality or tourism-related industry is preferred.
  • Proficiency in English.
  • Impeccably well-groomed.
  • Exceptional guest relations and communication skills.
  • High attention to detail.
  • Ability to multitask and work efficiently in a fast-paced environment.
  • Proven leadership skills and ability to work with minimal supervision.
  • Excellent planning and executive skills.
  • A team player and willing to assist other Team Members when required.
  • A 'can-do' attitude and mindset.
  • Be willing to work any day and any shift.


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