Airport Operations Supervisor
3 weeks ago
Marina Bay Sands is a leading hospitality and entertainment destination in Singapore, renowned for its luxurious amenities and exceptional service standards.
About the RoleWe are seeking an experienced Airport Operations Supervisor to join our team. As a key member of our airport meet and greet operations, you will be responsible for ensuring a seamless experience for guests at Changi International Airport during arrival and departure.
Job Responsibilities- Supervise meet and greet operations according to organization operating procedures, policies, and service standards.
- Closely collaborate with internal departments to ensure a smooth guest experience.
- Review manpower allocation based on operational needs.
- Respond to and resolve guest feedback in a timely and professional manner.
- Support Ambassadors with meet and greet services as required.
- Prepare reports as needed by Management.
- Contribute ideas and collaborate in the execution of ongoing initiatives.
- Engage with guests and offer assistance if required, communicating with the Hotel Operations team.
- Provide additional support to the Transportation team at the airport to enhance the guest welcome experience.
- Recommend and promote relevant services across the integrated resorts aligned with guests' preferences.
- Attend daily briefings to share valuable information and updates among team members, including property information.
- Minimum 3 years in a customer service role or 1 year in a supervisory/management position.
- Prior experience in a hospitality or tourism-related industry is preferred.
- Proficiency in English.
- Impeccably well-groomed.
- Exceptional guest relations and communication skills.
- High attention to detail.
- Ability to multi-task and work efficiently in a fast-paced environment.
- Proven leadership skills and ability to work with minimal supervision.
A competitive salary of SGD $50,000 - SGD $60,000 per annum, commensurate with experience.
A comprehensive benefits package, including medical insurance, retirement savings plan, and paid time off.
Ongoing training and development opportunities to enhance your skills and career growth.
A dynamic and inclusive work environment that values diversity and innovation.
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