Community Building Specialist

2 weeks ago

Singapore beBeeMembership Full time $50,000 - $80,000

Job Title: Community Building Specialist

Overview

The Membership Manager will play a pivotal role in establishing and growing the membership base by driving new member sales, and cultivating an engaged, dynamic community from day one. This position requires excellent CRM skills, lead generation expertise, and leadership abilities to manage a team and drive business growth.

Key Responsibilities
  • Conduct tours for prospective members, act as the main point of contact for all membership enquiries, and own the full sales pipeline from lead generation to conversion and onboarding.
  • Develop and execute onboarding processes to ensure new members feel welcomed and integrated, maintaining strong relationships with new members and proactively engaging them within their first 30/60/90 days.
  • Work with the marketing team to create targeted campaigns and promotional materials that drive qualified leads and build brand visibility.
  • Maintain up-to-date knowledge of the local market and competitor offerings to ensure the organization remains well-positioned.
Member Services & Operations
  • Manage all administrative aspects of membership, including applications, onboarding documentation, account setup, renewals, upgrades, suspensions, cancellations, and membership transfers.
  • Ensure meticulous maintenance of member records, upholding accuracy, confidentiality, and compliance with data protection policies.
  • Work closely with the finance team to reconcile member billing, resolve invoicing issues, process payments, and support financial reporting tied to membership activity.
  • Address and resolve member concerns with discretion and professionalism.
  • Maintain the integrity and performance of the member CRM system, including ongoing data hygiene.
Requirements

We are seeking a skilled professional with experience in CRM, lead generation, management skills, leadership, interpersonal skills, fitness, invoicing, swimming, strategy, entrepreneurship, networking, wine, customer service, business development, and financial reporting.

The ideal candidate will have strong communication skills, be able to work independently, and possess a proactive approach to problem-solving.

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