Incident Response Professional

2 days ago

Singapore beBeeRecovery Full time $90,000 - $120,000

Job Title: Disaster Recovery Specialist

Job Overview

The Disaster Recovery Specialist plays a crucial role in ensuring seamless delivery of quality incident management services. This position requires an individual with strong leadership skills, excellent communication abilities, and a proven track record in managing complex incidents.

Main Responsibilities

  • Ensure alignment with processes by effectively managing bridge participants.
  • Takes accountability that the major incident management process is diligently followed, using agreed tools and methods, within defined deadlines.
  • Escalate where required to ensure outcomes are achieved.
  • Work in a 24/7 environment and communicate timely to appropriate stakeholders.
  • Manage post-major incident activities to ensure root cause is investigated.
  • Review performance of people and process to ensure it is optimal.
  • Facilitate service request process to obtain root cause, perform a major incident review, and create client-facing reports within committed time frames.
  • Lead the lifecycle of incidents to ensure swift resolution within SLA targets.
  • Analyze incident trends to identify and eliminate recurring issues.
  • Manage root cause analysis (RCA) for significant and recurring issues.
  • Identify and implement long-term solutions to eliminate known errors.
  • Maintain and govern the Known Error Database (KEDB).
Required Skills and Qualifications

Key Skills and Qualifications

  • Demonstrate Command, Control, and Confidence in situations naturally.
  • Show seasoned client service orientation and impeccable relationship-building skills.
  • Able to multi-task and prioritize with great attention to detail.
  • Able to manage multiple streams of activities.
  • Excellent communication and documentation skills.
  • Strong client liaison and facilitation skills.
  • Execution-focused.
  • Able to work across teams/regions/functions.
  • Able to work with people at all levels of the organization.
  • Able to escalate when required to ensure outcomes are achieved.
Benefits

This role offers the opportunity to develop and expand your expertise in disaster recovery and incident management.

Others

Please note that ITIL 4 Foundation certification is required; ITIL Intermediate or Expert is preferred. Proficiency with ITSM platforms, such as ServiceNow, BMC Remedy, Jira Service Management, is also required.

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