Incident Response Engineer

Incident Response Team | Singapore / Remote

**About us**:
Endowus is Asia’s leading fee-only digital wealth platform. Headquartered in Singapore, we are the first digital advisor to span both private wealth and public pension savings (CPF & SRS), helping all investors grow their money with expert advice, institutional access to financial solutions, low & fair fees, and a delightful personalised digital wealth experience.

Our clients entrust us with a responsibility that goes far beyond technology or financial markets - they entrust us with their wealth - their livelihoods and ambitions of a better future for themselves and their loved ones. Our mission is clear: help people invest better so they can live easier today, and better tomorrow.

**The people you will work with**:
The team has deep domain knowledge in finance and technology, bringing together decades of experience at Goldman Sachs, Morgan Stanley, UBS, Credit Suisse, The Blackstone Group, AQR, Grab, Dropbox, Lyft, Redmart, Carousell, Bytedance, Grab, Kakao, Alibaba, and more. See our leadership team here. We practise inclusion and treasure our diversity in background and experience. A diverse team is our biggest asset and we look for people who share our belief in Endowus' clear mission.**‍**

**Investors, recognition, licensing**:
Endowus is backed by global leading strategic and venture capital investors including UBS, Samsung Ventures, EDBI, Prosus Ventures, ZVC, Singtel Innov8, Lightspeed Venture Partners, and SoftBank Ventures Asia.

Endowus has been recognised by the industry with the following awards: Singapore’s Rising Star and Fintech Innovation (Asia Asset Management’s Best of the Best Awards 2021), LinkedIn Top Start-ups 2021, WealthTech of the Year (Asia FinTech Awards 2021), and the top 15 Singapore’s Best Workplaces Award (Great Place to Work).

Endowus is licensed by the Monetary Authority of Singapore (MAS).

**About this team**:
The Technology Incident Response Team at Endowus provides rapid response for all production incidents, ranging from low severity ones like bad data in a third-party feed to complex, critical severity incidents like an entire cloud availability zone becoming unavailable.

The team works closely with our Product Operations and our Client Experience teams to provide strong technology support for all our business operations. To be effective, the team has a comprehensive understanding of both our business processes as well as our technology platform.

The team owns first level incident detection & triage, handles incident management & communications, and coordinates incident mitigation, resolution and post-mortems. The team also leads improvements in our incident response capabilities with a focus on continuously driving down mean time to recovery.

**About this role; responsibilities & ownership**:

- We are looking for an Incident Response Engineer who thrives in a fast-paced environment and enjoys working at the nexus of technology and business operations.
- You'll work closely with Engineering, Product Operations and Customer Experience teams to ensure Endowus' systems are always healthy.
- You'll build a deep understanding of our business operations to be able to detect issues, implement mitigations and work with Product & Engineering for long term fixes.
- You'll be responsible for inspecting operational health checks, running initial triage on reported issues, executing documented runbooks, and escalating to Engineering teams when necessary.
- You'll own our incident response process, ensure healthy on-call rotations, support SLAs, and be a key stakeholder of incident post-mortems.
- You’ll drive continuous improvements in MTRR by leveraging alerts for early problem detection, streamlining coordination between different stakeholders for faster response and leaning on SRE practices for improving system availability.

**Requirements & qualifications**:

- Bachelors' or above in Computer Science, a related field, or equivalent professional experience.
- At least 2 years of experience working in a digital environment handling complex business operations.
- At least 2 years of experience in troubleshooting software systems (web, mobile, backend) while working with business users.
- Some experience with resolving production issues, incident analysis (RCA) and post mortems.
- Comfortable with shell scripting, REST APIs, cloud based infrastructure (AWS/GCP/Azure).
- Comfortable working with tools like Postman, Chrome DevTools, Grafana, ELK.
- Efficient and effective communication skills.
- Self-driven with a strong sense of ownership..
- Strong quantitative & analytical skills, comfortable with numbers and motivated by steep learning curves.

**Nice to haves**:

- Understanding of wealth management and trading systems
- Experience working with mission-critical products
- Preferably some exposure to CQRS / Event Sourcing patterns
- Understanding of infrastructure (e.g. databases, message queues, Doc