IT Incident Response Engineer

6 days ago

Singapore Assurity Trusted Solutions Full time

Assurity Trusted Solutions (ATS) is a wholly owned subsidiary of the Government Technology Agency (GovTech). As a Trusted Partner over the last decade. ATS offers a comprehensive suite of products and services ranging from infrastructure and operational services, authentication services, governance and assurance services as well as managed processes. In a dynamic digital & cyber landscape where trust & collaboration is key, ATS continues to drive mutually beneficial business outcomes through collaboration with GovTech, government agencies and commercial partners to mitigate cyber risks and bolster security postures

As an IT Incident Response Engineer (Shift) at ATS, you will be part of a highly skilled team responsible for managing and responding to IT incidents round the clock. You will work closely with other operations teams, incident management teams and stakeholders to ensure the smooth resolution of incidents to minimize downtime and impact on services.

**A brief summary of your job responsibility**:

- Supervise the overall availability and health of Whole-Of-Government (WOG) infrastructure and services
- Maintain oversight of the various Whole-Of-Government (WOG) infrastructure’s and services’ events
- During high severity incidents with major disruptions to the organisation, you will act as an Incident Manager driving ICT service restoration by ensuring all relevant parties are engaged, and stakeholder communications are completed as per defined incident process schedule.
- Drive and work with various support teams (internal and external) to resolve service disruptions and restore services as rapidly as possible
- Ensure timely escalation and track incident life cycle till resolution
- Manage technical and management bridges
- Ensure appropriate and timely communications are sent to senior management to update on the incident status and impact
- Prepare executive summaries and reports on critical and high priority incidents for senior management
- Plan and coordinate Business Continuity Plan
- Act as the Point of Contact to manage GovTech products related incident, request or enquiry
- Provide technical assistance to enquiries and service requests
- Perform basic level 1 technical troubleshooting to incidents
- Proactive monitoring of GovTech products platform and responding to alerts and outages

**Requirements**:
**To succeed in this role, you will ideally have**:

- Minimum 3 years of experience in IT incident response, security operations, or similar roles
- Strong technical knowledge and hands-on experience in incident response, incident management, and troubleshooting of IT systems and infrastructure
- ITIL v3 Foundation is a plus
- Knowledge and experience working with wide range of enterprise technologies, such as Network Infrastructure, Active Directory, Microsoft Exchange and SAN will be an added advantage
- Good deductive reasoning and problem-solving ability
- Excellent oral and written communication skills
- Strong interpersonal and relationship building
- Ability to work on rotating shifts

Join us and discover a meaningful and exciting career with Assurity Trusted Solutions

**Benefits**
- A wholly-owned subsidiary of GovTech.
- We promote a learning culture and encourage you to grow and learn.
- A competency framework is in place to help you grow your career with us.

  • Incident Response Engineer

    1 week ago

    Singapore Endowus Full time

    Incident Response Team | Singapore / Remote **About us**: Endowus is Asia’s leading fee-only digital wealth platform. Headquartered in Singapore, we are the first digital advisor to span both private wealth and public pension savings (CPF & SRS), helping all investors grow their money with expert advice, institutional access to financial solutions, low &...

  • Incident Response

    2 weeks ago

    Singapore SentinelOne Full time

    Incident Response & Insurance Business Development Senior ManagerJoin to apply for the Incident Response & Insurance Business Development Senior Manager role at SentinelOneAbout UsAt SentinelOne, we're redefining cybersecurity by pushing the limits of what's possible—leveraging AI-powered, data-driven innovation to stay ahead of tomorrow's threats.We focus...

  • Incident Response Lead

    5 days ago

    Singapore ENSIGN INFOSECURITY (CYBERSECURITY) PTE. LTD. Full time

    **Duties and Responsibilities** - Lead and coordinate the activities of security operations and effective response to information security threats within clients’ technology environments - Lead security incident response processes, identify and measure critical security operations metrics and continually improve service delivery to clients - Provide...

  • Manager, Incident Response

    2 weeks ago

    Singapore STRIPE PAYMENTS SINGAPORE PTE. LTD. Full time

    Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world's largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of...

  • Manager, Incident Response

    2 weeks ago

    Singapore STRIPE PAYMENTS SINGAPORE PTE. LTD. Full time

    Roles & ResponsibilitiesWho we areAbout StripeStripe is a financial infrastructure platform for businesses. Millions of companies—from the world's largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have...

  • Incident Response

    1 week ago

    Singapore Crypto.com Full time

    The team comprises of multiple functions from Blockchain Security, Operational Security, Security Governance and Compliance and more. We drive a culture of having a growth mindset and being humble to help everyone achieve their potential. Security and Data Privacy Compliance first strategy which has been at the core of our company. The security team helped...

  • Incident Response Lead

    4 days ago

    Singapore Tetra Pak Full time

    Overview Join to apply for the Incident Response Lead role at Tetra Pak . At Tetra Pak we commit to making food safe and available, everywhere; and we protect what's good – protecting food, protecting people, and protecting the planet. By doing so we touch millions of people's lives every day. And we need people like you to make it happen. We empower you...

  • Incident Response Lead

    1 day ago

    Singapore Tetra Pak Full time

    Overview Join to apply for the Incident Response Lead role at Tetra Pak . At Tetra Pak we commit to making food safe and available, everywhere; and we protect what's good – protecting food, protecting people, and protecting the planet. By doing so we touch millions of people's lives every day. And we need people like you to make it happen. We empower you...

  • Incident Response Lead

    6 days ago

    Singapore Tetra Pak Full time

    Press Tab to Move to Skip to Content Link Select how often (in days) to receive an alert: Create Alert At Tetra Pak we commit to making food safe and available, everywhere; and we protect what's good – protecting food, protecting people, and protecting the planet. By doing so we touch millions of people's lives every day. And we need people like you...

  • Incident Response Lead

    13 hours ago

    Singapore beBeeCyber Full time $90,000 - $120,000

    Our Cyber Response Team plays a vital role in helping clients who have experienced a cyber security incident such as ransomware, business e-mail compromise or other kinds of network intrusion.We investigate the root cause of the incident and the extent of the breach – what systems were affected and if data was exfiltrated. We also help clients to recover...