IT Incident Response Engineer

4 days ago

Singapore Assurity Trusted Solutions Full time

Assurity Trusted Solutions (ATS) is a wholly owned subsidiary of the Government Technology Agency (GovTech). As a Trusted Partner over the last decade. ATS offers a comprehensive suite of products and services ranging from infrastructure and operational services, authentication services, governance and assurance services as well as managed processes. In a dynamic digital & cyber landscape where trust & collaboration is key, ATS continues to drive mutually beneficial business outcomes through collaboration with GovTech, government agencies and commercial partners to mitigate cyber risks and bolster security postures

As an IT Incident Response Engineer (Shift) at ATS, you will be part of a highly skilled team responsible for managing and responding to IT incidents round the clock. You will work closely with other operations teams, incident management teams and stakeholders to ensure the smooth resolution of incidents to minimize downtime and impact on services.

**A brief summary of your job responsibility**:

- Supervise the overall availability and health of Whole-Of-Government (WOG) infrastructure and services
- Maintain oversight of the various Whole-Of-Government (WOG) infrastructure’s and services’ events
- During high severity incidents with major disruptions to the organisation, you will act as an Incident Manager driving ICT service restoration by ensuring all relevant parties are engaged, and stakeholder communications are completed as per defined incident process schedule.
- Drive and work with various support teams (internal and external) to resolve service disruptions and restore services as rapidly as possible
- Ensure timely escalation and track incident life cycle till resolution
- Manage technical and management bridges
- Ensure appropriate and timely communications are sent to senior management to update on the incident status and impact
- Prepare executive summaries and reports on critical and high priority incidents for senior management
- Plan and coordinate Business Continuity Plan
- Act as the Point of Contact to manage GovTech products related incident, request or enquiry
- Provide technical assistance to enquiries and service requests
- Perform basic level 1 technical troubleshooting to incidents
- Proactive monitoring of GovTech products platform and responding to alerts and outages

**Requirements**:
**To succeed in this role, you will ideally have**:

- Minimum 3 years of experience in IT incident response, security operations, or similar roles
- Strong technical knowledge and hands-on experience in incident response, incident management, and troubleshooting of IT systems and infrastructure
- ITIL v3 Foundation is a plus
- Knowledge and experience working with wide range of enterprise technologies, such as Network Infrastructure, Active Directory, Microsoft Exchange and SAN will be an added advantage
- Good deductive reasoning and problem-solving ability
- Excellent oral and written communication skills
- Strong interpersonal and relationship building
- Ability to work on rotating shifts

Join us and discover a meaningful and exciting career with Assurity Trusted Solutions

**Benefits**
- A wholly-owned subsidiary of GovTech.
- We promote a learning culture and encourage you to grow and learn.
- A competency framework is in place to help you grow your career with us.

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