Regional Conversational AI Leader: Drive Digital Transformation in APAC

2 weeks ago

Singapore beBeeConversational Full time $120,000 - $150,000

The role of Regional Conversational AI Lead is a key position in the organization. It involves overseeing and coordinating resource management in the region, providing skilled staffing as required for CAI projects, CAI solution operations, and testing efforts.

The successful candidate will be responsible for reporting regularly on resource utilization and availability, performance status of CAI solution, pipeline opportunities and potential risks & blockers for CAI solution rollouts. They will also facilitate stakeholder approvals and ensure CAI solution requirements are updated for developing new CAI solutions.

Additionally, they will manage the roll-out of CAI solutions by accounting for project timelines, facilitating project activities, and orchestrating data collection (e.g., for Natural Language Understanding (NLU) training), overseeing testing of CAI solutions, and ensuring safe and compliant CAI solution deployment.

The ideal candidate will have a deep understanding of automation delivery, lifecycle management and operations as well as platform and people management. They will possess established track record in working with market-leading CAI platforms (e.g., Cognigy) and good analytical skills and experience working with customer contact centers.

A bachelor's degree in business management or a relevant field; master's degree preferred or equivalent combination of education, training and relevant experience is required. 5+ years of project management and/or demand management, preferably in Conversational AI is highly desirable.

What You Will Bring
  • Bachelor's degree in business management or a relevant field; Master's degree preferred or equivalent combination of education, training and relevant experience
  • 5+ years of project management and/or demand management, preferably in Conversational AI
  • Deep experience in automation delivery, lifecycle management and operations as well as platform and people management
  • Established track record in working with market-leading CAI platforms (e.g., Cognigy)
  • Good analytical skills and experience working with customer contact centers
  • Knowledge of incidents, problems, and Service Level Agreements (SLA)
  • Expertise in Conversational Artificial Intelligence, Natural Language Processing, and coding basics (e.g., JAVA, SQL) is a big plus
  • Very strong execution skills, ability to translate business requirements into technical solutions
  • Ability to drive complex projects/requests, multi-task, and prioritize with strong attention to detail
  • Knowledge of testing tools and a good understanding of testing requirements
  • High problem-solving competencies, including analytical mindset and the ability to analyze solutions and underlying business processes
  • Collaborative team player with a mindset of

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