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Conversational AI Regional Lead APAC

2 weeks ago

Singapore Allianz Partners Full time

Join Allianz Partners as the Regional Conversational AI (CAI) Lead, Apac and play a key role in driving digital transformation You'll be at the forefront of implementing CAI strategic goals, managing the solution pipeline, and ensuring top-notch alignment with global standards. Enhance customer engagement, boost efficiency, and fuel growth by overseeing CAI resources and rollouts. Regularly report on opportunities, risks, and performance to drive continuous improvement.

Be part of the dynamic Global Operations Digital Transformation team and report to the Head of Conversational AI. This unit integrates cloud/AI solutions, manages learning curves, and ensures operational readiness. This role involves continuous communication with Global functions and local Business Units to enhance processes and support tool adoption, working within a global, cross Line of Business team using the same tools and systems.

What You Will Do
  • Oversee and coordinate resource management within the region, providing skilled staffing as required for CAI projects, CAI solution operations, and testing efforts.
  • Report regularly on resource utilization and availability, performance status of CAI solution, pipeline opportunities and potentials risks & blockers for CAI solution rollouts.
  • Facilitate stakeholder approvals and ensure to keep CAI solution requirements updated for developing new CAI solutions.