Senior Conversational AI Manager

2 weeks ago

Singapore beBeeConversational Full time $120,000 - $160,000

Drive Conversational AI Growth

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You will oversee the implementation of conversational AI strategic goals and manage the solution pipeline in our APAC region.

">Main Responsibilities:">
  • Oversight of resource management within the region, providing skilled staffing as required for CAI projects, solution operations, and testing efforts.
  • Regular reporting on resource utilization and availability, performance status of CAI solution, pipeline opportunities, and potential risks and blockers for CAI solution rollouts.
  • Facilitation of stakeholder approvals and ensuring CAI solution requirements are updated for developing new CAI solutions.
  • Accounting for necessary reviews and approval meetings, facilitating alignments with the end-to-end process improvement team on CAI solution requirements and approval meetings before Go-Live of a CAI solution.
  • Management of the roll-out of CAI solutions by accounting for project timeline keeping and facilitating project activities, orchestrating necessary data collection, overseeing testing of CAI solution, and ensuring safe and compliant CAI solution deployment.
  • Identification of potential delivery risks such as language capabilities and skill gaps, and devising strategies for mitigation.
">Requirements:">
  • Bachelor's degree in business management or relevant field; Master's degree preferred OR equivalent combination of education, training, and relevant experience.
  • 5+ years of project management and/or demand management, preferably in Conversational AI.
  • Deep experience in automation delivery, lifecycle management, and operations as well as platform and people management.
  • Established track record in working with market-leading CAI platforms (e.g., Cognigy).
  • Good analytical skills and experience working with customer contact centers.
  • Knowledge of incidents, Problem, Service Level Agreement (SLA), and expertise in Conversational Artificial Intelligence, Natural Language Processing, and Coding basics (e.g., JAVA, SQL).
  • Strong execution skills, ability to translate business requirements into technical solutions.
  • Ability to drive complex projects/requests, multi-task, and prioritize with strong attention to details.
  • Knowledge of Testing tools and good understanding of testing requirements.
  • High problem-solving competencies, including analytical mindset and skills to analyze solutions and underlying business processes.
  • Collaborative team player, positive contributor to 'creating more value together', cultural sensitivity to fit into a multinational setup.
  • Cognigy certification is a plus but not required.
  • Strong presentation skills.
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Key Benefits:

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  1. Prominent role in driving digital transformation using conversational AI.
  2. Opportunity to work with leading-edge technology and contribute to its growth.
  3. Chance to develop your skills and expertise in conversational AI and related areas.

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