Conversational AI Engineer

3 days ago

Singapore beBeeAI Full time $90,000 - $120,000
Conversational AI Engineer

Join our team and be at the forefront of transforming customer service in e-commerce. We're building an AI system that understands, adapts, and provides intelligent solutions—all while reducing costs and improving efficiency for merchants and the platform.

Job Description:
  • Design and implement an AI-driven conversational customer service agent that can handle e-commerce inquiries, complaints, refunds, dispute resolutions, and logistical issues, replacing traditional human customer service agents.
  • Apply state-of-the-art LLM post-training techniques, such as instruction tuning, reinforcement learning from human feedback (RLHF), and continual learning, to optimize AI customer service responses with minimal labeled data.
  • Identify challenging customer service interactions, such as policy clarifications, dispute handling, and multi-turn complaint resolution, and construct specialized datasets to enhance AI training.
  • Build AI models capable of handling customer service interactions across multiple languages and cultural contexts, ensuring accurate translation and appropriate responses for a diverse global audience.
  • Work on model compression, quantization, and efficient inference techniques to ensure the AI customer service assistant can run at scale with low latency and high reliability.
Required Skills and Qualifications:
  • Bachelor's degree or higher in computer science, computer engineering, statistics, applied mathematics, data science, or other related disciplines.
  • At least 3 years of work experience in the related field.
  • Experience in fine-tuning, distillation, or reinforcement learning of large language models for conversational AI applications.
  • Proficiency in multilingual NLP, machine translation, and cross-lingual dialogue modeling.
Benefits:
  • Competitive salary and benefits package.
  • Opportunity to work on cutting-edge AI technology.
  • Collaborative and dynamic work environment.
Others:

We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an 'Always Day 1' mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users.

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