Hospitality Director
4 days ago
The Nanyang Technology University's Office of Commercial and Auxiliary Services oversees a vibrant Hospitality Unit that aims to create an unparalleled destination for events, dining, and accommodations. The General Manager is responsible for overseeing and enhancing the university's hospitality and MICE assets, integrating academic experiences with world-class service.
This leadership role requires collaboration across NTU to synergize hospitality services with academic and community engagements, fostering a seamless experience for students, staff, and visitors.
Key Responsibilities- Strategic Oversight and Leadership:
- Oversight and strategic direction of the University's hospitality assets, ensuring alignment with and enhancement of the University's reputation, offerings, and broader objectives.
- Oversee the maintenance, upgrade, and efficient utilization of hospitality assets, including accommodation, event spaces, and F&B outlets. Develop and drive strategies to ensure consistent quality and profitability.
- Lead in and oversee the planning, design, construction, and refurbishment of Nanyang Executive Centre (NEC), Campus Clubhouse, Halal Dining Hall, and other assets.
- Develop and leverage strategic alliances to enhance NTU's hospitality offerings.
- Define, implement, and maintain quality assurance protocols. Ensure all operations adhere to university policies and external regulations.
- Develop and lead the strategic financial plan for the hospitality unit, ensuring it becomes and remains self-financing.
- Review operating strategy and formulate and implement world-class service protocols.
- A Bachelor's/Master's Degree in Hospitality Management, Business Administration, or related field.
- Minimum 15 years in the hospitality industry with at least 6 years in a leadership or managerial role, preferably within a university or large-scale event environment and overseeing a major refurbishment project.
- Proven track record of managing hospitality assets, enhancing customer experiences, and driving profitability.
- Extensive experience in fostering and sustaining collaborations with diverse internal and external stakeholders.
- Excellent communication and negotiation skills.
- Proficiency in using hospitality management software and tools.
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