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Insurance Policy Renewal Specialist

1 week ago

Singapore Recruit Express Pte Ltd Full time

At Recruit Express Pte Ltd, we are seeking a skilled Insurance Customer Service Representative to join our team. As an Insurance Customer Service Representative, you will play a vital role in assisting with outbound calls to persuade renewal customers to renew their personal insurance policies.

We require a highly motivated individual who can meet stipulated targets for renewal retention, respond promptly to clients' queries and calls, and provide excellent customer service. Your key responsibilities will include:

  • Assisting with outbound calls to persuade renewal customers to renew their personal insurance policies
  • Meeting stipulated targets for renewal retention
  • Responding promptly to clients' queries and calls, providing excellent customer service

You will also be responsible for maintaining efficient, accurate transactions to support both pre-sales and after-sales based on customer needs, meeting Key Performance Indicators (KPIs) for both individual and team performance, and collaborating with other teams and business partners to achieve company objectives and meet service standards.